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Author Topic: DGL-4500 Range Issues/Problem - ANY IDEAS? Please help  (Read 10821 times)

jeffyone

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DGL-4500 Range Issues/Problem - ANY IDEAS? Please help
« on: January 03, 2012, 12:37:07 PM »

I just bought a new DGL-4500 to replace my existing DIR-615 with the expectation that my range would significantly improve, especially since the specs say the DIR-615 coverage is 1000 ft and the DGL-4500 coverage is 10,000ft.  However, with the DGL-4500, I am very disappointed so far.  It is no better than the coverage of the DIR-615 and in fact I am having trouble even getting a consistent connection or better than a very weak signal to our Xbox 360. The DGL-4500 is in the same location as the DIR-615 was and I have followed all the normal things about router placement, etc.  ANY IDEAS?  Coul I possibly have a defective unit?         
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FurryNutz

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Re: DGL-4500 Range Issues/Problem - ANY IDEAS? Please help
« Reply #1 on: January 03, 2012, 12:38:21 PM »

What Hardware version is your router? Look at sticker under router.
What Firmware version is currently loaded? Found on routers web page under status.

What ISP Service do you have? Cable or DSL?
What ISP Modem do you have? Stand Alone or built in router?
What ISP Modem make and model do you have?
If this modem has a built in router, it's best to bridge the modem. Having 2 routers on the same line can cause connection problems.

Some things to try:
Ensure DNS IP addresses are being filled in under Setup/Internet/Manual? You can find these under Status/Device Info/Wan section.
Turn off ALL QoS (DIR only) GameFuel (DGL only and if ON.) options. Advanced/QoS or Gamefuel.
Turn off Advanced DNS Services if you have this option under Setup/Internet/Manual.
Turn on DNS Relay under Setup/Networking.
Setup DHCP reserved IP addresses for all devices on the router. Setup/Networking
Ensure devices are set to auto obtain an IP address.
Set Firewall settings to Endpoint Independent for TCP and UDP.

What wireless modes are you using?
Try single mode G or mixed G and N?
What security mode are you using? Preferred security is WPA-Personal. WPA2/Auto TPIK and AES.


Any cordless house phones?
Any other WiFi routers in the area? Use InSSIDer to find out.
Turn off Short GI and Extra Wireless Protection if you have it. Under Advanced/Advanced Wireless.

Review the Gaming and Gamefuel sticky for XBL for setting that up. Works well.

Maybe someone can review your router settings with you using teamviewer.
« Last Edit: January 03, 2012, 12:42:36 PM by FurryNutz »
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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

jeffyone

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Re: DGL-4500 Range Issues/Problem - ANY IDEAS? Please help
« Reply #2 on: January 04, 2012, 02:15:49 PM »

Thank you for the suggestions.  [Answers] below.  I either made the suggested changes or validated I already had those settings.  One exception is I did keep Gamefuel on since I just figured out how to prperly add a gaming rule for the Xbox.  Anyway, after making all these changes, the Xbox 360 connected to the network and Xbox live worked without a connection drop. Xbox 360 is showing only one bar of network connectivity, but I don't know how accurate that is.  For reference, my router is on the 1st floor of my house and the Xbox is on the 2nd floor. And it is an average size house. With the DGL-4500 and the advertised range, I would expect full bars of connectivity.   

What Hardware version is your router? Look at sticker under router. [A2]
Firmware version is currently loaded? Found on routers web page under status. [1.23NA]

What ISP Service do you have? Cable or DSL? [Comcast Cable]
What ISP Modem do you have? Stand Alone or built in router? [Standalone]
What ISP Modem make and model do you have? [Motorola Surfboard - SB5101]
If this modem has a built in router, it's best to bridge the modem. Having 2 routers on the same line can cause connection problems.

Some things to try:
Ensure DNS IP addresses are being filled in under Setup/Internet/Manual? You can find these under Status/Device Info/Wan section. [Done]
Turn off ALL QoS (DIR only) GameFuel (DGL only and if ON.) options. Advanced/QoS or Gamefuel. [Kept Gamefuel on since I finally figured out how to add gaming rule for the Xbox and wanted to test this]
Turn off Advanced DNS Services if you have this option under Setup/Internet/Manual. [Done]
Turn on DNS Relay under Setup/Networking. [Done]
Setup DHCP reserved IP addresses for all devices on the router. Setup/Networking [Done]
Ensure devices are set to auto obtain an IP address. [Done]
Set Firewall settings to Endpoint Independent for TCP and UDP. [Done]

What wireless modes are you using?
Try single mode G or mixed G and N?  [G and N]
What security mode are you using? Preferred security is WPA-Personal. WPA2/Auto TPIK and AES. [WPA-Personal, WPA2 AES 3600]

Any cordless house phones? [yes, 900mhz]
Any other WiFi routers in the area? Use InSSIDer to find out. [don't know - perhaps my neighbors do - i live in residential area with houses]
Turn off Short GI and Extra Wireless Protection if you have it. Under Advanced/Advanced Wireless. [Done}

Review the Gaming and Gamefuel sticky for XBL for setting that up. Works well.
[don't undertand this if you cna explain further]
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FurryNutz

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Re: DGL-4500 Range Issues/Problem - ANY IDEAS? Please help
« Reply #3 on: January 04, 2012, 02:34:48 PM »

How far away in your estimate is the xbox from the router?
I would also test single mode G.

Be aware that having the router on on one floor and devices on another can be effected by the building materials and such in between. It's preferred to have router and devices on the same level, specially for xbox.

This xbox old or slim generation?

Maybe someone can review your router settings with you using teamviewer.
« Last Edit: January 04, 2012, 02:36:49 PM by FurryNutz »
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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

jeffyone

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Re: DGL-4500 Range Issues/Problem - ANY IDEAS? Please help
« Reply #4 on: January 04, 2012, 02:54:29 PM »

The Xbox is the newest (slim) generation one with wireless N.  I would say the Xbox is 40-50 ft away from the router.

I had my previous router (DIR-615) in exact spot and with the older generation Xbox. I just expected the newer gen Xbox and new router (DGL-4500) would be significnatly better range.
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FurryNutz

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Re: DGL-4500 Range Issues/Problem - ANY IDEAS? Please help
« Reply #5 on: January 04, 2012, 03:15:21 PM »

My roommate down stairs only gets 65Mb on single mode N connecting wireless. I believe thats the fastest it can go for slim. He's only about 10ft with wall the flooring in the way. 40-50ft is aways and that range, I wouldn't recommend using wireless for gaming, wired is preferred. With the floor and walls being in the way, ya, range isn't going to be good.

Any chance you can get a wired down that far?

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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

jeffyone

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Re: DGL-4500 Range Issues/Problem - ANY IDEAS? Please help
« Reply #6 on: January 04, 2012, 03:26:24 PM »

Wow, even if my estimate is high, it is probably at least 25 feet if I draw a stright line from the router downstairs to the xbox upstairs.  Unfortantely they both are in opposite corners of the house.  Wired is probably not feasible without a big mess.  What about using a repeater?
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FurryNutz

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Re: DGL-4500 Range Issues/Problem - ANY IDEAS? Please help
« Reply #7 on: January 04, 2012, 03:30:33 PM »

Yes, I would look into this..need to increase signal down there, specially for gaming. Needs to be a good solid signal there specially if there at opposite ends of the house. I haven't played around with using a repeater for gaming so I'm not sure how well it will work. Might look into DAP model unit that has repeating options.
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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

jeffyone

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Re: DGL-4500 Range Issues/Problem - ANY IDEAS? Please help
« Reply #8 on: January 04, 2012, 03:40:31 PM »

Thanks. I had an old cheapo Wireless G AP/Repeater but I can't get it to play with the DGL-4500.   I got it connected and the Xbox showed full connectivity bars but then all the rest of the computers in the  house had no network connectivity.   
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fraggboy

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Re: DGL-4500 Range Issues/Problem - ANY IDEAS? Please help
« Reply #9 on: January 04, 2012, 04:49:03 PM »

My slim 360 gets poor speed also on wireless.  I'm planning on getting one of these for my 360:
http://www.amazon.com/500MBPS-Powerline-Av-Adptr-Kit/dp/B0050AMJXG/ref=wl_it_dp_o_npd?ie=UTF8&coliid=IEA5KN3R3UFML&colid=2UUBQ5Q2N1XKL
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Patrick533

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Re: DGL-4500 Range Issues/Problem - ANY IDEAS? Please help
« Reply #10 on: January 04, 2012, 08:32:47 PM »

My slim 360 gets poor speed also on wireless.  I'm planning on getting one of these for my 360:
http://www.amazon.com/500MBPS-Powerline-Av-Adptr-Kit/dp/B0050AMJXG/ref=wl_it_dp_o_npd?ie=UTF8&coliid=IEA5KN3R3UFML&colid=2UUBQ5Q2N1XKL

I have never tried the Ethernet over power line before, but that may be your best bet(let us know how it works). If you look into the Xbox 360 slim and Wifi problems, you are going to find a bunch. The older Xbox with the add on WiFi blows the slim out of the water with sensitivity and transmit power. I know above that it was mentioned one would think that the slim would be better, but it is not the case. I am an Electronics Engineer and do not work for D-Link, but I use their products. My youngest(18) has his friends over for gaming parties, so I have 3 slims accessing my network all at once via WiFi. I have had to jump through some major hoops so my kids can do this. I run a high powered router that has been tweaked to work with the Xbox slim, on top of that I run another A/P for the rest of my family so they can have full speed access to the internet. I need 2 WiFi networks because Microsoft can't design a descent WiFi antenna!

I either recommend cable to the Xbox slim, getting a 3rd party gaming adapter that connects to the Xbox's Ethernet port directly(a lot of routers will have a bridge mode, this works well instead o***aming adapter and you usually get 4 Ethernet ports to hook to other things) or getting a high power router/AP in the 500Mw to 1 watt range that the slim can hear. Also the AP's I chose had a better receiver on them.

As far as a repeater, lag city and a waste of good money.

When considering 1 bar versus 5, as I said above, the Xbox slim is deaf, but my youngest lived with 1 bar for quite some time before I got around to cranking up the network, the funny thing, the old Xbox 360 that went RROD on him got 5 bars of WiFi in the same place his brand new wiz bang toy was with the same router, NOTHING MOVED. Don't blame the router manufacturer for Microsofts poor engineering.

Just for comparison, my android phone will access his network from about a 1/4 mile(line of sight) and get full bars, when his slim still only gets 4 bars at 50ft.





 
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fraggboy

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Re: DGL-4500 Range Issues/Problem - ANY IDEAS? Please help
« Reply #11 on: February 13, 2012, 09:28:33 AM »

I have never tried the Ethernet over power line before, but that may be your best bet(let us know how it works). If you look into the Xbox 360 slim and Wifi problems, you are going to find a bunch. The older Xbox with the add on WiFi blows the slim out of the water with sensitivity and transmit power. I know above that it was mentioned one would think that the slim would be better, but it is not the case. I am an Electronics Engineer and do not work for D-Link, but I use their products. My youngest(18) has his friends over for gaming parties, so I have 3 slims accessing my network all at once via WiFi. I have had to jump through some major hoops so my kids can do this. I run a high powered router that has been tweaked to work with the Xbox slim, on top of that I run another A/P for the rest of my family so they can have full speed access to the internet. I need 2 WiFi networks because Microsoft can't design a descent WiFi antenna!

I either recommend cable to the Xbox slim, getting a 3rd party gaming adapter that connects to the Xbox's Ethernet port directly(a lot of routers will have a bridge mode, this works well instead o***aming adapter and you usually get 4 Ethernet ports to hook to other things) or getting a high power router/AP in the 500Mw to 1 watt range that the slim can hear. Also the AP's I chose had a better receiver on them.

As far as a repeater, lag city and a waste of good money.

When considering 1 bar versus 5, as I said above, the Xbox slim is deaf, but my youngest lived with 1 bar for quite some time before I got around to cranking up the network, the funny thing, the old Xbox 360 that went RROD on him got 5 bars of WiFi in the same place his brand new wiz bang toy was with the same router, NOTHING MOVED. Don't blame the router manufacturer for Microsofts poor engineering.

Just for comparison, my android phone will access his network from about a 1/4 mile(line of sight) and get full bars, when his slim still only gets 4 bars at 50ft.





  

Hello.  A quick update. I finally purchased a powerline ethernet adapter from Frys yesterday to hook up my XBox 360 slim and DirecTV receiver to the internet (Wired).

I went with http://www.frys.com/product/6558573?site=sr:SEARCH:MAIN_RSLT_PG.  It comes with a 4-port gig switch and it has QOS enabled for all 4 ports.  1 port has full priority, second port has less priority than 1, the third port has less priority over port 2, and the last port has the least priority.

It was very simple to set up.  I actually didn't read the directions.  I read the quick-start card to make sure I was enabling the security correct tho.  **Make sure to plug in every adapter in the wall directly!  They won't work hooked up to a power strip.**

As of now, when I open up the Windows Media Center on my 360 and run a network test, the graph is pegged all of the way on the top!  

I was SO excited, I decided to put my network to the test:

1) I was downloading a DirecTV VoD movie.
2) I was torrenting a file.
3) I was transferring a large file from my laptop to my NAS.
4) I was streaming a Blu-Ray quality movie from my NAS to my 360.  (Lower quality Blu-Ray movie. Size: 5GB)
5) I had both laptops running WoW.

RESULT???

NO hiccups at ALL!  The movie never pixelated/lagged at all.  Both WoW laptops were reporting a latency of 98ms, and 101ms!   ;D

I also run my network on 5Ghz N.  There is WAY too much interference in my area (Too many people on 2.4Ghz).  I would normally get a connection of 54Mbps (or less) on N.

Running on 5Ghz N, both laptops are always pegged at 270Mbps!

Hope this information might help others that might be having an issue with their network.  This product works great with the DLink, DirecTV, and XBox 360.
« Last Edit: February 13, 2012, 09:31:56 AM by fraggboy »
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FurryNutz

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Re: DGL-4500 Range Issues/Problem - ANY IDEAS? Please help
« Reply #12 on: February 13, 2012, 09:40:58 AM »

Glad thats working for you man. Good info and thanks for sharing. Hope it will come in handy.
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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.