This product has the potential to be great, but the lack of support and bugs cause it to fall way short of its potential – and if I could, I'd go and get my money back (I live in Asia, so that's easier said than done). There a lot of people happy with this device, but an unusually large amount our users that are not – so BE CAREFUL.
So from the start – I purchased one of these units, and 2x 2TB Seagate Barracuda drives last Friday, then spent the next two days trying to get it to work. Firstly, the physical installation of the drives is simple, and two literally took two minutes, then connect all the power and ethernet up and we're away. There's a power switch on the front, so if you sit there confused for 15 minutes like me – just remember to turn it on ;-).
From here, I started the installation wizard, moved along nicely, until the wizard wouldn't recognise the drives I'd just installed – from here I tried everything, connecting directly to the drive from my PC, turned of all firewalls etc, connected it though a router, switch.... Then I tried the D-link forums, and found a lot of people had issues with the setup wizard and that you can configure without the wizard through the web interface. The interface is pretty straight forward, and once you figure what you need to set up and what you can skip, you can make some progress – but to those that aren't experts it's pretty confusing (and I no expert in networking so even more confusing for me). After this, I found that the drive doesn't work with Mac OS X Lion – so off I go and install the most up to date firmware 2.02 (I've since found out that you CANNOT go back and install the previous firmware from here – so be careful!). From here, things got difficult and I spend the next four or so hours trying to get the web interface to connect – eventually it did, and have no idea how I got it to work. Since then it's been going fine, I did a time machine backup from my Macbook Air, with no problems what so ever. Mapped my iTunes account on the Macbook no problems...... Mapped my drives on my Windows 7 PC – all looked good.
Then thing's started to go wrong, suddenly my Windows PC would not connect to the shared drive again....all was OK through the web interface, and it would ping fine, but no network share. Again after sever hours of forums trawling, I found a post about this being a bug, and that turning off the drive and restarting was the go – bingo, it's automatically connected again...and that's where I am now, totally pissed off with this junk (although it still works great with my Mac). The frustrating thing is that it is so close to being great, but currently is total crap.......(any suggestions welcome).
If the jokers a D-Link got off their arses and go the firmware sorted, this drive would be untouchable.....unfortunately they are less than responsive, as can be seen from these forums.
Can anyone help with the network share dropping out bug?
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