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[spudderss]

Can someone please help. I bought my DNS today got it home and did exactly what the manual said... but I can't see the drive
The installation software fails to find it, even when plugged directly into my laptop. The network reports that "sharecenter"  is on the network but I can't access ANY of the existing files.

The drive is a 1.5T Samsung with about 600gig free. The rest of the drive is filled with media and no way of backing it up. So I can't format it... 

HELP!!! ATM first impressions... not good. 

Thanks
spudders

[ivan]

For a start, if you just got your DNS-320 and have files on the hard disk - how did you get them there without being able to access the unit over the network?

You did switch it on Several people have missed that little switch on the front especially as the various LEDs are not very bright.

If you are using a HD with existing files on it you will loose all of them when the unit formats the disk which it will do to initialise the HD and prepare it for use.

Are you using DHCP on your network and if so what is the base IP.

With a direct connection to your laptop you will have to set your laptop to a static IP 192.168.0.x with x not being 32 which is the unit's IP.

[JavaLawyer]

My first point of concern (as the last poster raised) is that you say that the "drive is filled with media and no way of backing it up. So I can't format it".  If you were never able to access the HDD in the DNS-320 how did data get onto the HDD?  If the HDD was previously used in another device, the HDD will most invariably have to be reformatted to be recognized in the DNS-320. There is also a chance that just putting the HDD in the DNS-320 and starting the device may render the HDD unusable as the DNS-320 may have written information to the HDD header.

Can you access the DNS-320 web interface? Enter the IP address of the DNS-320 into a browser and see if you can bring up the web UI.  You can log into your router to find the DNS-320 IP address.

[spudderss]

OK my bad... never explained this so I see the confusion.

I took the HD I'm using straight out of my PC. Its formatted and has (hopefully still has) my media on it. Though based on what your saying... I'm going to be sooooooooooo screwed.

Its been on the network but I can't find it.

It is turned on... I know how to do that much 

When connected via my router its seen by my PC and sons laptop but neither can see the files. The software supplied doesn't find the unit at all... but after reading several posts this isn't that uncommon.

After reading another forum (not about the 320 specifically) several people are saying that most NAS drives need to format the hd within the unit, and you then have to transfer files to it.... if so i'm screwed for a month until I get more funds.

Hope this helps....
Spuds

[JavaLawyer]

The DNS-320 formats HDDs using the Linux filesystem. A Windows formatted HDD (e.g. NTFS, FAT) is NOT readable by the DNS-320. Additionally, even a HDD formatted by a Linux PC is not necessarily going to be readable within the DNS-320. In short, you need to format the HDD inside the DNS-320.

Hopefully your data is still intact and the HDD can be reinstalled in the PC you removed it from. If the HDD contains critical data, I recommend you immediately power down the DNS-320 and remove the HDD.

As I recommend to everyone in this forum. Always maintain a separate physical backup of all important data, especially prior to performing any data migration like you're trying to do here.

[spudderss]

PHEW!!! Data was intact. 

Lesson 1:- RTFM! or better still DON'T leave manuals around where the kids can touch them thus removing the LARGE colored piece of paper with "DEVICE WILL FORMAT HD!!!" 


Ok little bit of an update as I'm now really getting... annoyed (to put it politely).

I have bought a samsung 2TB hd this morning. installed it as per the manual. As its new I assume the HD is not formatted.

The DNS-320 powers up and shows a steady blue light in whichever slot I plug the new HD into (I have tried BOTH slots in the unit). According to the manual this is correct (yes?).

After waiting for the steady blue power light I tried the supplied software.

Under no curcumstances is either the NAS or HD picked up. Not within the network or even by the supplied software. I've hit the refresh button several times. Spoke to a friend who owns another brand of NAS and he said that if the power light (not hd ready) light goes off the unit is in sleep mode... Mine does this after about 4 mins.... Don't think this is helpful but who knows.

I have tried 2 ports on my router and changed the network patch cable. I have also plugged the device direct into my sons laptop but with no joy.

Any help would be appreciated.
Spudds

[ivan]

It sounds as if your network and DNS-320 are not on the same subnet.

What is the internal IP of your router - it should be in the router manual)?

What do you get if you type http://192.168.0.32/ into the location bar of your browser and hit enter?  If you get a login screen for the DNS-320 you should log in using the information in the manual.

If that is successful go to Management -> Network Management -> LAN Setup. 

Once there you can chose either having the unit get its IP from the DHCP server of your router or use a static IP - one that will remain the same all the time. 

I would recommend using a static IP as it saves having to use the clunky find nas program.  You will need to know some things;
what IP address to use ( possibly 192.168.x.32 where x is information from the router IP.
subset mask: 255.255.255.255.0
gateway address: 192.168.x.xxx (information from your router)
DNS1 & DNS2 (this information is from your ISP)

If you are using windows get HoverIP (use google to find it) and the first page (IP Config) will give you all of the above required information.   

[spudderss]

Thanks for the reply Ivan.

I checked the 192.168.0.32 address... no response.

My router is set to 192.168.1.1
I also checked 1.32.  Web address not available.  

Subnet is 255.255.255.0

Hard to do now as I'm using a tablet not a PC, but tomorrow I'll set the router to 192.168.0.1 but I really don't see how this would help...

Question... I've just read that firewalls sometimes dont allow aces... again I'll have to try this tomorrow but would that be my problem?

Ideas on a postcard please :-)
Spuds

[petohl]

I checked the 192.168.0.32 address... no response.

My router is set to 192.168.1.1
I also checked 1.32.  Web address not available.  

Forget the 32. Dont change router adress to 192.168.0.1. It is useless in this case.

If is router adress 192.168.1.1, then D-link will have an address 192.168.1.xxx  !
When you turn on D-link, then D-link is not between computers on the network (there is not set up sharing yet ).
See to router for dynamically assigned ip adress (or range). Here is D-link assigned ip adress.
Or if you have for example range from 50 .. 200, then you try 192.168.1.51 or 192.168.1.52 in your internet browser... (notebook have for example 192.168.1.50 because they has been connected first).

[spudderss]

Yes!!! Got it working 

OK its now up and running.

One word FIREWALL.

Disable firewall and everything is found with no problems. Should have thought of this myself but I will say that the manual doesn't say anything about disabling the firewall... not good. Even after mapping the drive with the firewall off, if i turn the firewall back on the drive (z) is found but the device is not found with the cd software. 

Going to look into if there's a work around for the firewall as I hate running without one.

Now copying files to the new NAS. Just a case of waiting LOADS of hours 

Thanks for all your help. :-)
Spuds

[RicRoller]

My router is set to 192.168.1.1 ... Subnet is 255.255.255.0

Some more ideas...

1. Log in to the web administration UI of your router and confirm that its DHCP server is enabled (I guess it must be if your tablet and PC are givern an IP address and can access the Internet...).

2. The router's web UI may have a feature that lists what devices have been given IP addresses by the router (may be called something like "DHCP Client table", "DHCP Leases"). In that table you should see your PC/tablet with which you are logged in to the web UI _ any other devices on your network that got their IP address from the router. If your DNS-320 was given an IP address by the router it should be there - the MAC address shown in the table should match the one printed on the little label on the back of the DNS-320

3. If the DNS-320 doesn't appear (didn't appear to be asking for an IP address), try factory resetting it (use a straightened paper clip to press the recessed reset button on thre back for a few seconds until the rightmost ("on/standby") LED on the front starts flashing, then release the reset button - the DNS-320 should reboot and come up again using factory default settings (which includes enabling its DHCP client - so it _should_ request an IP address from your router)).

4. Firewalls (especially third-party ones built in to Internet security software) can potentially be aggressive and block access (this can stop the D-Link setup wizard or "storage utility" from working, though usually you would receive a pop-up warning from the firewall software and have the option to permit the access). But regular file sharing (the PC accessing shared folders on the DNS-320) is unlikely to be blocked by default. So, might be worth trying running the D-link setup program with the firewall off...

HTH
Richard

[ivan]

I am assuming the firewall is on your computer because the firewall on the router should not have ant effect on the internal network.

If that is the case, then by using a fixed IP for the NAS you should be able to set an exception in the firewall for that IP to allow reading and writing.

It is advisable to set the fixed IP to something outside the range of the DHCP of the router - something like 192.168.1.xxx where xxx is a few numbers beyond the DHCP range.

If it is the firewall in the router you will have to read the manual to find out how to set an exception there and again it would be better to use a fixed IP.