Same problem here. I have Windows 7 64 Bit. Have downloaded the new setup software from two places, tried installing it from the files on desktop, memory stick and CD. Also tried on 3 different computers. Disabled Fireewall, Virus Program and enabled ALL Activex permissions in IE9. ActiveX refuses to install in all cases. I can access the camera when hard wired and when viewing the camera Live I can select ActiveX viewing and it works (first time I tried it loaded ActiveX OK. Cannot find help anywhere. Does anyone have a solution?