I'm in San Francisco bay area. I have static ip 110 Yes factory reset was done before and after firmware update I will try your IP suggestion camera now works a day or two before dropping out of my network. I have a TP link AC 1750 router with lastest firmware I only have an issue with one camera now the other 932L hardware ver A1 seems to be ok hasn't lost connection in a week now . Again never had any issues with cameras until last update and have no issues with any of the other 10 to 12 devices on my network. I don't remember what the wireless modes are but I remember going thru the forums and finding those settings suggestions 'ie' channel , security so forth and changing them to the recommended settings