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Author Topic: DCS-5222L goes offline after 5 minutes!  (Read 6033 times)

iamkk

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  • Posts: 2
DCS-5222L goes offline after 5 minutes!
« on: July 16, 2013, 08:58:23 PM »
DCS-5222L does not work. It goes offline on the internet from http://www.mydlink.com after 5 minutes!  I can still access it from within the home network  >:(

Updated Firmware Version: 1.11

I am using Apple AirPort extreme WiFi router with Comcast/xfinity internet service.

Anyone else have the same problem? This sucks. I'll return the camera if I can't figure out by tomorrow.
« Last Edit: July 16, 2013, 09:22:41 PM by iamkk »
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RYAT3

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  • Posts: 2254
Re: DCS-5222L goes offline after 5 minutes!
« Reply #1 on: July 18, 2013, 11:04:44 AM »

Sounds like your router is the problem.

Did you manually assign the ports to stay open?
Is must be closing them.

Quote from: iamkk on July 16, 2013, 08:58:23 PM
DCS-5222L does not work. It goes offline on the internet from http://www.mydlink.com after 5 minutes!  I can still access it from within the home network  >:(

Updated Firmware Version: 1.11

I am using Apple AirPort extreme WiFi router with Comcast/xfinity internet service.

Anyone else have the same problem? This sucks. I'll return the camera if I can't figure out by tomorrow.

Logged

iamkk

  • Level 1 Member
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  • Posts: 2
Re: DCS-5222L goes offline after 5 minutes!
« Reply #2 on: July 18, 2013, 11:09:17 AM »
Quote from: RYAT3 on July 18, 2013, 11:04:44 AM
Sounds like your router is the problem.

Did you manually assign the ports to stay open?
Is must be closing them.


Hmm... which port#? there is no instructions in the setup or user guide or online to do any router changes! Thank you for your assistance.
« Last Edit: July 18, 2013, 12:28:42 PM by iamkk »
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RYAT3

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  • *****
  • Posts: 2254
Re: DCS-5222L goes offline after 5 minutes!
« Reply #3 on: July 19, 2013, 04:27:02 AM »

You have to login to the cameras firmware.

And also login to your router to see what port is being assigned.

Download your routers manual off the internet.

Quote from: iamkk on July 18, 2013, 11:09:17 AM
Hmm... which port#? there is no instructions in the setup or user guide or online to do any router changes! Thank you for your assistance.
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