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[nedj10]

Hi everyone I have dir 615 E3  a few months ago I let it check for a new bios and it found 5.13 and installed it.

Ever since then the router reboots on its own and quite randomly every 3 or 4 hours.

Has anyone else had this happen?

Is there a fix?

thanks
Ned

[FurryNutz]

Link>Welcome!

• What region are you located?
• Are you wired or wireless connected to the router?
• Has a Factory Reset been performed?
• Was a Factory Reset performed before and after any firmware updates then set up from scratch?

FW Update Process

• Was the router working before any firmware updates?

Internet Service Provider and Modem Configurations

• What ISP Service do you have? Cable or DSL?
• What ISP Modem Mfr. and model # do you have?
• Is ISP Modem/Service using Dynamic or Static WAN IP addressing?
• What ISP Modem service link speeds UP and Down do you have?
• Check cable between Modem and Router, swap out to be sure. Link> Cat6 is recommended.
• Check ISP MTU requirements, Cable is usually 1500, DSL is around 1492 down to 1472. Call the ISP and ask. Link>Checking MTU Values

Router and Wired Configurations
Some things to try: - Log into the routers web page at 192.168.0.1. Use IE, Opera or FF to manage the router. Besure to log into the Admin account on the router.

• Turn off ALL QoS or Disable Traffic Shaping (DIR only) GameFuel (DGL only and if ON.) options, Advanced/QoS or Gamefuel. For the DGL-5500, review this for Streamboost information and settings: Furry's DGL-5500 Review
• Turn off Advanced DNS Services if you have this option under Setup/Internet/Manual or under Setup/PARENTAL CONTROL/Set to>None: Static IP or Obtain Automatically From ISP.
• Enable Use Unicasting (compatibility for some ISP DHCP Servers) under Setup/Internet/Manual.
• Turn on DNS Relay  under Setup/Networking. Link>Finding Faster DNS Addresses using Name Bench and input new DNS addresses under Setup/Internet/Manual.
• Setup DHCP reserved IP addresses for all devices ON the router. Setup/Networking. This ensures each devices gets its own IP address when turned on and connected, eliminates IP address conflicts and helps in troubleshooting and maintain consistency for applications that need to connect as well as mapped drives.
• Ensure devices are set to auto obtain an IP address.
• If IPv6 is an option on the router, select Local Connection Only under Setup/IPv6.
• Set Firewall settings to Endpoint Independent for TCP and UDP under Advanced/Firewall. Enable or Disable SPI to test.
• Enable uPnP and Multi-cast Streaming under Advanced/Networking. Disable uPnP for testing Port Forwarding rules. Enable IPv6 Multi-cast Streaming for routers that have a Media Server option. Disable IPv6 Multi-cast Streaming if IPv6 or Media Server is not being used.
• Turn off WISH, and WPS under Advanced.
• Set current Time Zone, Date and Time. Use an NTP Server feature. The DST setting is only needed in the NA region. Tools/Time.

Wireless Configurations
Links>Wireless Installation Considerations and Managing Signal Congestion and Good Neighbour Policy

• Ensure the default (dlink) SSID name is changed. Can be anything and not something that's already in use by any neighboring WiFi routers. Under Setup/Wireless/Manual.
• What wireless modes are you using?
• 2.4Ghz Routers only: Try single mode G or N or mixed G and N?
• Channel Width set for Auto 20/40Mhz or try 20Mhz only.
• Try setting a manual Channel to a open or unused channel. 1, 6 or 11. 11 for single mode N if the channel is clear. 13 for EU regions.
• What security mode are you using? Preferred security is WPA-Personal. WPA2/AES Only. Some WiFi adapters don't support AES, so you might want to try TPIK only or Auto TPIK and AES.
• What wireless devices do you have connected?
• Any 2.4Ghz or 5Ghz cordless house phones or WiFi APs near by?
• Any other WiFi routers in the area? Link> Use InSSIDer to find out. How many?
• If you have any of these options, Try turning OFF or ON Short GI, WLAN Partition, Extra Wireless Protection and HT 20/40 Co-existence if you have it. Also testing with HT20/40Mhz Co-existence enabled will impact results as well. I prefer to use this option OFF. Recommended settings are default. Under Advanced/Advanced Wireless.
• Enable WMM Enable Under Advanced/Advanced Wireless.
• Try setting Medium or Low power output settings and test again Under Advanced/Advanced Wireless.

Router Placement
Forum User - "Well I feel really dumb. After moving the router away from other electronic devices my speeds are back to normal. Just a heads up for anyone experiencing slow speeds, you might want to move it away from other electronics and see if that helps."
3-6' feet minimum safe distance between devices.

[nedj10]

    What region are you located?
South East USA
    Are you wired or wireless connected to the router?
LAN nodes are connected to the router via hard wire and wireless, including one managed switch connected to the router
    Has a Factory Reset been performed?
No the point of this post was to determine if this is a known issue with a known fix or known debug steps
 
   Was a Factory Reset performed before and after any firmware updates then set up from scratch?
A factory reset was performed 2 firmware updates ago.

FW Update Process

    Was the router working before any firmware updates?

[FurryNutz]

I recommend you perform a factory reset and set up from scratch.
I would remove the external switch from the system temporarily while you test this out to make sure you can narrow down the problem.

Try some of the suggestions...

Please answer with any information regarding the questions presented. The more feedback we get, the better we gain a idea of your system and helps us give you better feedback and suggestions.

These routers work well out of the box and and if problems are seen, they are mainly configuration issues and surrounding environmental conditions.

[nedj10]

    What region are you located?
--South East USA
    Are you wired or wireless connected to the router?
--LAN nodes are connected to the router via hard wire and wireless, including one managed switch connected to the router
    Has a Factory Reset been performed?
--No the point of this post was to determine if this is a known issue with a known fix or known debug steps
 
   Was a Factory Reset performed before and after any firmware updates then set up from scratch?
--A factory reset was performed 2 firmware updates ago.

FW Update Process

    Was the router working before any firmware updates?
-- Partially the router was expiriencing repeated network slow downs that was isolated to the router by testing network speeds when connected directly to the DSL modem with a LAN node


Internet Service Provider and Modem Configurations

    What ISP Service do you have? Cable or DSL?
--Bellsouth Fast Access
    What ISP Modem Mfr. and model # do you have?
Motorola 221b
    Is ISP Modem/Service using Dynamic or Static WAN IP addressing?
-- DSL modem receives DHCP from network,DIR receives WAN NAT from DSL modem
    What ISP Modem service link speeds UP and Down do you have?
--6Mb down,528kb Up
    Check cable between Modem and Router, swap out to be sure. Link> Cat6 is recommended.
Cat6 is in use
   
Thanks
Ned W

[nedj10]

This router has had issues since it was purchased unfortunately, the switch has been disconnected already during a testing phase and it had no effect on this condition. Will attempt a factory reset when I have time this evening.


Thanks
NedW

[FurryNutz]

Sounds good...Turn OFF all Other devices accept for one wired LAN pc and go from there.

Let us know of your Wireless surroundings and ISP Modem Mfr and model info.

[nedj10]

Wireless surroundings? there are several close by AP's

DSL modem is motoraola 221B

thanks
Ned

[FurryNutz]

How many other APs?

Wireless Configurations
Links>Wireless Installation Considerations and Managing Signal Congestion and Good Neighbour Policy

• Ensure the default (dlink) SSID name is changed. Can be anything and not something that's already in use by any neighboring WiFi routers. Under Setup/Wireless/Manual.
• What wireless modes are you using?
• 2.4Ghz Routers only: Try single mode G or N or mixed G and N?
• Channel Width set for Auto 20/40Mhz or try 20Mhz only.
• Try setting a manual Channel to a open or unused channel. 1, 6 or 11. 11 for single mode N if the channel is clear. 13 for EU regions.
• What security mode are you using? Preferred security is WPA-Personal. WPA2/AES Only. Some WiFi adapters don't support AES, so you might want to try TPIK only or Auto TPIK and AES.
• What wireless devices do you have connected?
• Any 2.4Ghz or 5Ghz cordless house phones or WiFi APs near by?
• If you have any of these options, Try turning OFF or ON Short GI, WLAN Partition, Extra Wireless Protection and HT 20/40 Co-existence if you have it. Also testing with HT20/40Mhz Co-existence enabled will impact results as well. I prefer to use this option OFF. Recommended settings are default. Under Advanced/Advanced Wireless.
• Enable WMM Enable Under Advanced/Advanced Wireless.
• Try setting Medium or Low power output settings and test again Under Advanced/Advanced Wireless.

Router Placement
Forum User - "Well I feel really dumb. After moving the router away from other electronic devices my speeds are back to normal. Just a heads up for anyone experiencing slow speeds, you might want to move it away from other electronics and see if that helps."
3-6' feet minimum safe distance between devices.