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Welcome!- What Hardware version is your DNS? Look at the sticker behind or under the device.
- Link>What Firmware version is currently loaded? Found on the DNSs web page under status.
- What region are you located?
What Mfr and model is the main host router?
Is the DNS getting a Dynamic IP address from the main host router? I recommend using a Static IP address ON the DNS set to 192.168.#.32.
Has the mydlink service been working before?
Yes you can access the DNS web page at it's IP address it gets from the main host router.