• February 23, 2025, 01:01:14 AM
  • Welcome, Guest
Please login or register.

Login with username, password and session length
Advanced search  

News:

This Forum Beta is ONLY for registered owners of D-Link products in the USA for which we have created boards at this time.

Author Topic: DCS-5020L not able to view video since plugin update  (Read 4235 times)

wxppf

  • Level 1 Member
  • *
  • Posts: 10
DCS-5020L not able to view video since plugin update
« on: December 13, 2015, 10:44:48 PM »
Since the latest plugin update on the mydlink  services Website.. I'm not able to see my camer's video anymore.. not on IE nor on Firefox!!! as before it was working perfectly!!!! I reinstalled the plugin once more... without success.. my other cameras 3pcs of DCS-932 are working fine!! anybody else having this issue.

It is working on the mydlink mobile app though.. and also with 3rd partie like ispy...bot not on Mydlink.com
« Last Edit: December 13, 2015, 10:47:57 PM by wxppf »
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 49923
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: DCS-5020L not able to view video since plugin update
« Reply #1 on: December 14, 2015, 07:59:46 AM »
Did you remove the plug in from the browser. Clear out all browser caches. Exit the browser then re-open the browser and then let the plug in re-install?
Logged
Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

wxppf

  • Level 1 Member
  • *
  • Posts: 10
Re: DCS-5020L not able to view video since plugin update
« Reply #2 on: January 01, 2016, 02:44:33 AM »
Still not working since update 1.13
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 49923
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: DCS-5020L not able to view video since plugin update
« Reply #3 on: January 01, 2016, 10:51:57 AM »
I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
Let us know how it goes please.
Logged
Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.