Print

Please login or register.
1 Hour 1 Day 1 Week 1 Month Forever
Login with username, password and session length

[retired827]

It looks like the unit is kaput, it in a state of permanent orange light. Tried to reset but nothing can make even a flicker of white light.  It is only 6 months old bought in February and has been fine so far. Will call tech support tomorrow to find out what to do with it. It supposed to be warranted for 5 years!

Trying to trouble shoot, the only extra thing to be connected to the unit was a new Dlink DAP-1620 range extender. This extender ran a little warm but it had been connected for a couple of days, not sure if it should run that warm as there is no DAP-1620 shown on this forum.

Any suggestion of how to get this replaced under warranty.

Thanks  Bob

[FurryNutz]

Whats the orange light? Power? Internet? or Wireless?

Can you still access the routers UI while in this state? If not then you'll need to phone contact D-Link support and ask for an RMA.
What Mfr and Model ISP modem do you have?
Check the internet connection with the ISP modem.
Swap LAN cables between modem and router to test.

If you can get to the Recovery mode, you could try installing v1.03 and see if it will come back: Emergency Recovery Mode

[retired827]

Tech support is great. Managed to access the router through a ethernet cable, did a reinstall of firmware and everything came back. Could not connect to cable modem as we are on VOIP and they could not call back if there was a problem.

This forum and tech support are fantastic. I wish there were more training videos available. I take back everything I have said about Dlink,  support have been great, the learning curve for set up has been steep for me I am 70. I have been watching setup videos on YouTube on my TV via cromecast before my nap.

Thanks Bob

[FurryNutz]

Glad you go it working again.

Thanks for the feed back.

Please visit the forums anytime. 

[FurryNutz]

http://forums.dlink.com/index.php?topic=66024.0

[FurryNutz]

New FW Available:
http://forums.dlink.com/index.php?topic=72462.0