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[shellprompt]

Hello team,

I am struggling to watch the recorded videos from SD card, but live feed works perfectly.  Using the Android app.  Times out.

[jimy3000]

think i have the same problem..2 cameras..dcs2330l's...2 days ago..playback on mylite app..message 'connection timeout' ..emailed help desk..suggested many things ..change wifi channel etc.etc..finally 'hard reset' still same problem...my other camera..just today same thing...i don't have a clue what's happening..ive changed nothing..mylink.com (web) works fine..only the app (android)...

[FurryNutz]

Link>Welcome!

• What Hardware version is your DCS? Look at the sticker behind or under the camera.
• Link>What Firmware version is currently loaded? Found on the DCSs web page under status.
• What region are you located?

What Mfr and model is the main host router?
What wireless modes are you using?

I recommend setting a static IP address ON the cameras outside of the main host routers default DHCP IP address pool as a troubleshooting step: 192.168.#.23 and .24  DHCP

Test cameras with uPnP and uPnP Port Forwarding both enabled on ALL cameras: DCS Cloud (L) Series Camera Configuration and Mydlink.com

[jimy3000]

since i posted i figured something out..still not good..maybe someone will know whats wrong..let me explain

web..works fine..videos..no problem

on mydlink lite app..when i click play back..message 'connection timed out. would you like to reconnect?"

1. if i say yes..'live view' comes back

2. if i say 'no'...message 'please make sure that the micro SD card is properly inserted into the cloud camera.please click refresh again"

i dont think message is correct since i can play videos on web...so SD card is fine.

    if you click refresh..'connection timed out' message comes up again...

BUT.. i figured this out yesterday..under the word playback..there is a calendar symbol..if i click on it..i see dates..to watch video playback..previously to this problem ..you would see dates for playback as soon as you clicked playback..

so..i don't think this is a problem with me...probably the app? it's just annoying going through these extra steps...

was there an app update recently? i'm using current app..even reinstalled it ..

anyways...please review my notes and see if any of this helps..

[FurryNutz]

The app was updated last month. There is one known issue with the LAN side not working well.
Had this been working for you before?
What OS and version are you currently using?

Possible you hit another issue. I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
Let us know how it goes please.

[jimy3000]

android 5.1.1.  my dlink lite 3.6.8 build 162

no problems til july 31st approx..

unfortunatley in canada i can't find a phone number ...all tech support directs to email only...

[FurryNutz]

I would guess that maybe the recent update may have broke something:
This is what I get from Contact D-Link support for Canada:
 Contact D-Link Technical Support
1-800-361-5265


Consumer/Retail Support
English: 24 hours a day, 7 days a week
French: 12:00pm-9:00pm EST, Monday-Friday


Business/Enterprise Support

English: 9:00am-7:00pm EST, Monday-Friday

French: 9:00am-5:30pm EST, Monday-Friday


Customer Service

English: 9:00am-7:00pm EST, Monday-Friday

French: 9:00am-5:30pm EST, Monday-Friday

Too get this info, select contact D-Link support, enter in the model info in drop down and subject. This will show some suggestions. At the bottom pick No for does this help. Select Contact D-Link phone support and it should show this info.
 

[jimy3000]

thank you..missed that..i called...they said you have to live with it...oh well.....
also..notice my sound is intermittent...on live view with app..

all this is confusing after working ok for weeks other than lost connections...

[FurryNutz]

Possibly they might fix it in next update. Keep an eye on it. 

[FurryNutz]

http://forums.dlink.com/index.php?topic=52344.0