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[jbbar@ymail.com]

Until recently I have been able to access the "advanced settings" windows with my Safari browser not Chrome which I use for almost everything else. I am no longer able to use that and when I take the suggestion to download the plug-in and follow the process when I try to install the plug-in I get a Install Failed message. Any clues as to what I am doing wrong or a work around? Thanks

[FurryNutz]

Link>Welcome!

• What Hardware version is your DCS? Look at the sticker behind or under the camera.
• Link>What Firmware version is currently loaded? Found on the DCSs web page under status.
• What region are you located?

Have you updated to the latest FW?
http://forums.dlink.com/index.php?topic=73920.0
What OS are you using?
Try Mozilla's FF ESR v52.9.0...

[jbbar@ymail.com]

I have camera's both in Arizona and Canada and the firmware in all is updated to the most recent version. I have Firefox Version 52 ESR installed but when I try to install the plug-in I get a "Plug-in Installation Failed" warning. Actually the same error I get in all browsers.

[FurryNutz]

And you cleared all browser caches, exited the browser then re-launched the browser then accessed the cameras web page?

[GreenBay42]

What OS are you using?

This is happening when you go to mydlink.com?

[jbbar@ymail.com]

Yes, everything is reset, reloaded and I am using a Mac and everything is up to date. Dlink lite works fine on my mobile but you can't change email addresses on there.

[FurryNutz]

Try FF ESR v52.9.0