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[razorx]

I just bought this camera and ive installed everything twice now but i cannot get the notication clips to work? I get the notification and when i open the app there is thumbnail of the video and when i try to open it says "no clip was found... make sure there is good internet connection, 11301".

I have 100/100 and the router is less than 5 m away.
I record to a micro sd card and the camera is connected through wifi.


I´ve used a few other cameras and ive never have had problems with internet connection.. its superfast.

i tryed to log in / out .. tryed to reset the camera and try to re-add when to record and so on.. But it still wont work?
Live view and everything else seems to work just fine.
You guys have any suggestions?

[agalloway]

It sounds like the issue may be related to how the camera is saving or accessing the clips. Since live view works fine, I would suggest checking the SD card formatting and ensuring it's in the correct format (usually FAT32 or exFAT). You should also verify the stability of your Wi-Fi connection to rule out any potential interference or weak signal, even though the router is close. If the problem continues, enabling cloud storage (if available) could help bypass issues with the local SD card storage. Also, make sure both the app and camera firmware are up-to-date. If you're using an ACFT calculator to track fitness, consider using a similar approach to troubleshooting—checking each component carefully. If none of these steps resolve the issue, I recommend reaching out to customer support with the error code (11301) for further assistance.