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[Nibs]

Hi,

I bought a brand new DNS323 with two WD Caviar Green drives (Raid 1). I'm finding the unit to be very unstable, it will reboot itself from time to time and when I try to copy over a large volume of data, it will crash. It's becoming very fustrating, and I've lost some data because of this.

I'm copying from a Windows XP PC with a shared drive to the DNS323. I have it on a static IP on my workgroup. It has the latest firmware (1.07) and I have drive hibernation turned off. The reported temp is pretty stable, between 39C and 42C.

Can anyone offer any suggestions?

Thanks.

[gunrunnerjohn]

Frankly, I'd return it for replacement.  That is not normal behavior.

[fordem]

Does the reboot only occur when you are transferring large volumes of data?

Are you certain that it's rebooting itself and that your problem is not network related - tell us about the network you are transferring the data over.

I have seen a number of instances where network issues can cause the network connection to fail when large volumes of data are being transferred.

[Nibs]

Thanks for the responses.

The network is a simple network - a WRT160N to which a PC and the DNS323 are physically connected. There are 3 laptops (2 Windows XP and a MacBook) which connect wirelessly to the WRT160N.

I used to use the PC as a NAS, but decided to go for the DNS323 because of the RAID1. Now i'm just trying to get the data off the PC onto the NAS; they are physically connected throught the router over the 100MB connection.

Also, I've tried a few times to stream a movie from the DNS323, it will work for about 10 minutes and then choke and the NAS will disconnect.

[Nibs]

Sorry, I forgot to mention that I've noticed it disconnecting from time to time with or without any traffic to the device.

[gunrunnerjohn]

IMO, I'd send it back and get a replacement.

[fordem]

I'm not certain if we have a language issue or a terminology issue here.

The topic says it disconnects, your first post says it reboots and now you're saying disconnects again - to me there is a difference between the two ...

If it's rebooting, you do have a hardware problem and the DNS-323 should be replaced.
If it's disconnecting, you might have a network problem and replacing the DNS-323 might or might not solve that, depending on the actual problem.

[gunrunnerjohn]

Unless the network had problems before the DNS-323 arrived, I'd still have to rate it as the top suspect.  Time to get a replacement is now...

[fordem]

Not necessarily.

I know of quite a few home networks that are used for nothing other than sharing a broadband connection - on such a network, you can have serious network issues, without the user ever being aware of them, and the addition of a NAS, and the subsequent attempts to transfer data locally, which loads the network infrastructure to an extent not previously attempted, are what brings the issues to light.

[gunrunnerjohn]

I won't argue the point since you seem to be so sure it's not the NAS.  For me, a replacement of the very thing that has been changed before the issue surfaced seems pretty logical.  I've made my suggestion, we'll wait to see when it's actually resolved. 

[lijiajin]

Hi

for my case,i had to connected to a Dlink gigabit switch to solve the problem.

regards
jiajin

[gunrunnerjohn]

for my case,i had to connected to a Dlink gigabit switch to solve the problem.

How did that fix the NAS locking up?