I don't know what the hardware is...what number is that? It says 0560 on the back? It says A3 when I am logged in and firmware 1.37 NA.
I am in San Diego CA using Cox with a business account 25/5....cable, download speeds are great but uploads are terrible.
I have am Arris CM8200 Touchstone modem. If I go directly through the modem I get the 5M upload speed. As soon as I connect via the router it drops to nothing. I am also going through a D-Link switch.