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[Stasis]

hey guys, this is about the dgl 4500 hopefully im in the right forum. After a RMA for my first unit because it kept reseting like every 2 secs i got it back and it seemed to be working. But turns out streaming videos is now a problem, the video would load for a little bit and just completely stop forcing me to refresh the page and start all over, this is extremely hard to deal with when i watch a lot of hr long videos (day9 dailies, etc) and this even happens for shorter videos within 5 mins like for gametrailers. The video would hit that stop point and just freeze there, no matter how long i wait the video will not continue and thusly refreshing the page. Also it seems that the connection suffers considerably when i host online games with my friends, one example is killing floor, after the 4th or 5th person connects to me the lag is intolerable from 20 ms ping to hundreds even hitting th 999 mark. I was the host server so it doesnt affect me but it affect my friends. Note that my download speed is 10 mbps and 0.5 upload and i owned an old netgear router that is kept on 24/7 for 3 years and it works perfectly fine for everything even the hosting was a non-issue i got this hoping for an upgrade. Can anyone please help me?

[Hard Harry]

First, Day9 FTW!!!!! And thank you for mentioning him, havent watched him in a while and I see he finally went HD? Glad he held out though, not his style to ride on the band wagon. Some questions though

1.Whats your ISP? And whats your MTU?

2. Have you tried saving your config and reseting to factory? I have hardware revision A2 and firmware 1.22NA, on a cable broadband ISP, wired connection to a XP SP3 laptop, with the router set to factory and not having any problems loading his streams, even the most recent (highest traffic?) ones. I tried messing around with my settings, TRYING to get it to do that, but to no avail.

3.What kind of throughput are you getting? Try here. Also what kind of speed to you pay for? Whats your tier.

4. Start > Run > CMD > Ping -n 50 blip.tv  Try that when everything is fine, and when your having a problem. Any packet loss? Whats the latency? Also try with google.com, or the IP of your choice. Reply with the result.

[Stasis]

Im still a little new to the tech babble so ill answer what i can. And yeah Day9 rocks.

1) im using earthlink and i dont know how to check for MTU
2) I have not tried reseting to factory will probably try it soon. Im using an older 1.21NA i believe and cable broadband. I have a wired connection to my desktop windows 7.
3) i dont quite know how to answer this question so ill just post the results of the test

Speed test statistics
---------------------
Download speed: 8242368 bps
Upload speed: 448240 bps
Download quality of service: 89 %
Upload quality of service: 97 %
Download test type: socket
Upload test type: socket
Maximum TCP delay: 65 ms
Average download pause: 3 ms
Minimum round trip time to server: 17 ms
Average round trip time to server: 17 ms
Estimated download bandwidth: 9600000bps
Route concurrency: 1.1647139
Download TCP forced idle: 0 %
Maximum route speed: 30840000bps

4) i just pinged it and heres the results
Packets sent: 50 Packets Received: 50 lost: 0 (0% loss)
minimum = 11ms Maximum = 45ms Average = 15ms

also the problem isnt necessarily streaming, i watch from the archives so the video does that preloading thing while i watch (displayed by a shaded translucent bar past the location indicator) sorry i dont know the technical term for it, but basically that just some how cuts off after awhile and stop completely, once the video actually gets to that cut off point it freezes and will not continue forcing me to refresh the page and watch the video over again. It also happens on gametrailers.com where i watch 1 hr videos of invisible walls i***now what that is. Its very annoying to have to watch all those commercials over again. This is the worst with my itouch which seems to do this everytime it loads about 5 or so mins worth of video.

[Hard Harry]

Ok, sounds like a issue with NAT and your firewall. Its effecting UDP traffic. Yea, try a factor reset **but safe your configuration file** by going here.Just press enter, no PW needed, unless you set one. Then click on "Save Configuration" and pick somewhere super easy to see, like your desktop. You can use that same page to do a factory reset and see where we stand then.

Also, are you sure your on Earthlinks Cable? Because I see they offer Cable broadband and DSL, and that changes ALOT of our troubleshooting.

[Stasis]

i have just saved my config file and did a factory reset and kept it at vanilla and ran a few tests like watching HD videos on gametrailers as well as hr long ones, i've also at the same time put my itouch watching Day9 archive where i was previously having most of the problems and it has worked out marvelously. Im reloading the saved configuration and testing it again thanks for your help and ill post my results back again in a few hrs probably. And yes i am sure im using cable as i dont like dsl and we dont have a home phone here.

[Hard Harry]

Awesome. Don't rule out that its a intermittent problem though. If it does go away, and then come back RIGHT when you load the configuration file, its just a matter of finding out whats different. Most of the difference won't be relevant, so then you just rule out the few things that are.

[Stasis]

Ok after restoring my config, and testing it for a few hours, it still has the same problems as my first post. I did another factory default setting and it works perfectly again. So i decided to just start from scratch and do the internet configuration wizard over which oddly makes my computer unable to connect to the internet which was very weird. So i reloaded factory defaults again and ran the security wizard ONLY and now its working fine and i will test it for another day before posting the results.

[FurryNutz]

What wizard are you using? This in the 4500 UI?

[Hard Harry]

Maybe he means the one here? ::Edit:: You have to click on the link, sign in, then click on the link again. Oops

I ran that myself and after no issues. The only thing it seems to set up for you would effect your connection is your internet type (DHCP,PPPoE, Static,etc), Mac Clone, and DNS. Mac Clone would only effect your connection in a on/off kind of way if your ISP only allows devices with the Mac of your PC on. I assume your picking DHCP in the wizard? That should be the factory default too. So that just leaves DNS. What are you filling in there? I think factory leaves the DNS blank, and enables DNS relay. It does that if your DNS changes, your router doesn't have to reboot. By leaving the DNS blank it can just relay all the requests to your Modem, which then does a DNS query of its own, then once it has a DNS, it sends the host request...all this takes time. Thats why if your DNS doesn't change that much (many larger ISP with more DNS servers can keep the same DNS for months if not years in your area) its better to manually fill in your DNS and disable the relay to remove that latency. If your using a gaming console, its even better to go a step further and set the DNS static in the console and set a gamefuel rule to give priority to the port. This can really help in match making.

Also, in general, its better to set the router up manually. If theres something you don't know what it is, click on the "Help" tab, google it, or ask us. Usually means a better connection AND you get to learn stuff. Yeaaa

[FurryNutz]

I agree, setting up the router manually is preferred. The fact that the CD should work however could be introducing problems. Hmmm.