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Author Topic: Connection issues, possibly from blocked ports  (Read 34987 times)

Hard Harry

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Re: Connection issues, possibly from blocked ports
« Reply #45 on: August 13, 2011, 01:18:49 PM »

I know for a fact that I've downloaded much higher than 20mbps, and at my old house when I was on their 8/2 plan I was still downloading at similar speeds as I am now, which is why I figured their speeds were supposed to be in bytes.

Yea, powerboost is still glitchy for most ISP. It's all pretty complicated (even I don't understand it 100% and I should) but try not to think of speed as Mbps. Instead think of it like moving from one house to another. A Mbps is like one day worth of move. In reality, that day is made up of tons of little tiny trips. Some bigger, some quicker, some not even moving stuff, but just used to organize the whole thing. When a transfer occurs, it's given a session ID. The MTS(system in your ISP) monitors that session ID ans tries to limit/control/etc the traffic. Its not so much a speed dial they can turn up or down, but rather integrated into the way they are using DOCSIS, the system behind how cable modems work. So when you first start a session, you can get much higher speeds per frame then set by your modem's configuration file, so as the session goes on (usually a second or two) it forces a idle, or a handicap on the traffic to confine it to the restrictions placed upon by the modem's configuration file(that is determines by your internet tier). Where it gets complicated is with powerboost and DOCSIS 3. Powerboost, or what ever proprietary term your ISP calls it, can adjust the restrictions places upon certain session ID's based on the available bandwidth in the area. It's only supposed to work on single sessions, to give you the first couple of seconds of extra speed to say, buffer a HD movie stream. In torrent downloads, which have seeds to multiple clients, your getting multiple sessions (aka Multicast I think) so that speed boost can be amplified. Then you have DOCSIS 3.0, and the session system kind of breaks down there, because the CMTS isn't fully designed to track which sessions belong to which modem. In practicably terms,  this means, if you have 10Mb down, and speedboost allows up to 12, and your bonding on 4 downstream channels of your DOCSIS 3, you could a almost 100% speed increase. Now like I said before, that speed increase isn't permanent, so it gives you a connection that goes fast, then slow, then fast, then slow. I am sure you have seen this with speed tests. Where it goes way up, then down a bit, then up. Or it goes up, and then slowly down, making the test take a long time. This kind of traffic management can cause issues, I am sure you can imagine, with real time games. Also, keep in mind, their is some inacurcy in this description of DOCSIS, because A, I don't 100% understand it(I am not a engineer), and B, I wanted to keep it within the scope of this post. Thought it might help for you to understand some of what is going on in the background.

Here is what I suggest:

1. Try this test. Not only is it one of the more accurate ones, but the support for it really helps you understand it's results. Look at the capicity vs the speed: Capacity (of about speed). Look at the QoS. Look at your TCP graph. Compare before and during particular bad lag. Look at your forced idle and the max pause between frames. All these things are going to give you clues, **assuming this has anything to do with your ISP**. It could be the servers, like everyone is saying. Even though the game is P2P, it still needs the server as a conduit. Just like a PS3 game might be P2P, but PSN still needs to be up to work. Also, it could be the backbone throttling P2P traffic between your ISP and the servers, and your friend's ISP is working on another backbone. I have seen that alot, and besides changing ISP, there isn't a whole lot you can do. And even then it might still not help, because it could be about where you live and a common peer used by all providers in that area, and you friend happens to live close to a different peering backbone. So yea..it's all very complicated. Hope my info helps a bit.
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junlee

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Re: Connection issues, possibly from blocked ports
« Reply #46 on: August 13, 2011, 02:44:55 PM »

Well my Speed tests on average show something like this:


Out of like 6 tests, one gave really bad performance, but the rest looked like the picture.

For Quality I got results like this:


Some runs gave 0 problems, but most looked like that.

Seems like all the tests say I have TCP issues...which I really wouldn't know how to go about fixing that. These tests kinda seem inconsistent too..I dunno. Maybe my router/firewall is interfering with them.
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Hard Harry

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Re: Connection issues, possibly from blocked ports
« Reply #47 on: August 13, 2011, 04:00:28 PM »

Hmm. Yea, the TCP forced idle and max pause are a concern. I would point to PC issues too at first but according to what you said before:

1. It happened on your old PC and new PC.

2. It's happening with other games.

This says to me it isn't JUST the game, and it isn't JUST your PC. And it probably isn't JUST your ISP. It's probably a mixture of all three. Lets focus on the ISP, since we know for sure you have some high TX and low US SNR. Sounds like maybe the FEC on the node is high so your getting alot of uncorrectables. That would match some of your results. But TCP should make up for that. But if that is the case..I don't really have too much I can suggest. First lets focus on isolating the issue.

1. If possible, try with your computer, another persons connection, same ISP. See if better/worse/same.

2. If possible, try with you computer, another persons connection, different ISP. See if better/worse/same.

3. Try to get in touch with one of the mods for your ISP on Broadbandreports. Alot of times they are at the engineer level and can see things normal tier 1, or even tier 2 can't (or won't) see. They might be able to track the a issue in your node, if it exist. And MAYBE put in a ticket to get it fixed. I say maybe, because I fear it could be over congestion. And if that is the case, short of doing a node split, your SOL. And they don't do those often since the process takes 40-60k a pop. Lets not hope it's that though. Let me know how it goes.
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Hard Harry

  • Guest
Re: Connection issues, possibly from blocked ports
« Reply #48 on: August 13, 2011, 04:45:55 PM »

Also, before I forget, there are ways to send TCP(and the UDP traffic your game is probably transmitting) traffic instead of ICMP, but it requires a specail driver that align with your NIC driver. You can use it in conjunction with clients like Pingplotter, or standalone via a command line. At work, we have access to a linux server that has tools including one based on the netcat script, but it's IP whitelisted, so I can't access it from home otherwise I would give you the link.

Instead, you can do a simple tracert.

Start > Run > CMD > Tracert [insert domain]

Even if the final hop doesn't respond to ICMP, chances are,  the servers leading up to them do, and they could show you  the cause of the problem.
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junlee

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Re: Connection issues, possibly from blocked ports
« Reply #49 on: August 13, 2011, 07:32:33 PM »

Well I made a thread in the Comcast Direct section of the BBR forums so hopefully someone at Comcast will reply.

For the game server IPs, I found them the other day using the "internet sessions" section on my router. I noticed when connecting to the game, its usually the same IP with TCP ports ranging from 50000 - 50010 (one time the last bit in the address was 1 number lower though..). Anyway, this remains constant no matter what you do in the game. However, upon starting a PvP match, it sends out 3 UDP packets to the same IP but higher ports (something like 50200-50300 iirc).

Anyway the game server is down right so I can't connect to get the IP's again...however I ran a tracert the other day and it was ugly.

It went something like:

1. ** ** ** ** **
2. ip x.x.x.x
3. ** ** ** ** *
4. ** ** ** ** *
5. ip x.x.x.x
6. ** ** ** ** *
7. ip x.x.x.x
8. ** *** *** **
etc.

It took a really long time to display each hop, and I'm guessing the ******** lines meant it timed out or something? I will try to update with the actual log when the servers come back online.

Ugh, I really wish I could talk my family into switching over to Verizon FiOS. They have a 35/35 plan for the same price as the 20/4 plan I'm on with Comcast...and both of my friends in my area who have it never get any issues :( The only downside is you are forced to use their own hybrid modem/router >.>
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Hard Harry

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Re: Connection issues, possibly from blocked ports
« Reply #50 on: August 13, 2011, 08:03:36 PM »

Yea, that is a downside. Actiontec...bleh. And sometimes depending on the type of cable you get, you can't totally bypass it.

I would give Comcast a little more time. If you get no luck with Broadbandreports.com, maybe try emailing their support line, and see if you can get your concerned transferred to a engineer? Once you reach that level, your talking to someone who can really see the problem, and get things moving. And once you find that right support give, keep him/her in your pocket and treat them like gold. :-)

Also, another route you can go, is usually most ISP will have guidelines that after so many trouble calls in a given time, you will be eligible for a technical lead or supervisor to investigate the issue. Maybe ask to talk with their quality department?
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junlee

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Re: Connection issues, possibly from blocked ports
« Reply #51 on: August 15, 2011, 11:38:18 AM »

Well my thread got completely ignored on the BBR forums. I'm tired of trying, Comcast isn't gonna fix anything for me. Looks like I will just have to quit playing these games until I get a new ISP. Ugh, this sucks. Perhaps I will look into switching to Verizon whenever my contract is up.
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FurryNutz

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Re: Connection issues, possibly from blocked ports
« Reply #52 on: August 15, 2011, 12:13:53 PM »

Keep us posted on what goes on. Sorry that CC is not being very helpful. How much is Verizon DSL vs CC Cable? Any other ISPs besides those 2?
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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

junlee

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Re: Connection issues, possibly from blocked ports
« Reply #53 on: August 15, 2011, 02:24:12 PM »

I wouldn't get DSL, I would be getting Verizon fiber optics network. They have a triple play (tv/internet/phone) for cheaper than my comcast triple play, and the Verizon internet in the package is 35mb down/35mb up. My comcast internet in my package is 20mb down/4mb up.

Only problem is I'm not sure how much longer I am stuck with a contract for comcast...and I'd need to convince my family to switch. I'd also have to use their modem (they don't let you use your own) and I think all of their modems have built in routers, which I don't like.
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FurryNutz

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Re: Connection issues, possibly from blocked ports
« Reply #54 on: August 15, 2011, 02:32:59 PM »

Ya thats a downside for some ISPs, have to use there HW. Possible that there HW has a DMZ then you could use the 4500 and put it in the DMZ. Just sounds like your in between a rock and a hard place.
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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.
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