• November 04, 2024, 09:43:12 PM
  • Welcome, Guest
Please login or register.

Login with username, password and session length
Advanced search  

News:

This Forum Beta is ONLY for registered owners of D-Link products in the USA for which we have created boards at this time.

Author Topic: Can't connect my labtop to the Internet  (Read 3872 times)

lostsoul62

  • Level 1 Member
  • *
  • Posts: 6
Can't connect my labtop to the Internet
« on: February 07, 2012, 07:02:33 PM »

I have a wireless laptop that works with the D-Link 524 but when I went to a D-Link 655 it wouldn't work and I have 3 computers on Ethernet and my Roku works but after 4 hours with D-Link Tech support it still can't connect to the Internet wireless but is ok with Ethernet. I have another laptop that works with this router on wirerless also. Could it be the labtops internal adapter. Anyone has any ideas?
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 49923
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: Can't connect my labtop to the Internet
« Reply #1 on: February 08, 2012, 07:13:03 AM »

What Hardware version is your router? Look at sticker under router.
What Firmware version is currently loaded? Found on routers web page under status.
Does the Laptop connected to the router correct usng the WIRED connection?

What ISP Service do you have? Cable or DSL?
What ISP Modem do you have? Stand Alone or built in router?
What ISP Modem make and model do you have?
If this modem has a built in router, it's best to bridge the modem. Having 2 routers on the same line can cause connection problems.
To tell if the modem is bridged or not, look at the routers web page, Status/Device Info/Wan Section, if there is a 192.168.0.# address in the WAN IP address field, then the modem is not bridged.

Some things to try:
What wireless modes are you using? Under Setup/Wireless/Manual.
Try single mode G or mixed G and N?
What security mode are you using? Try turning OFF security on the WiFi as a temporary test. Does the Laptop connect then?

Preferred security is WPA-Personal. WPA2/Auto TPIK and AES. Some WiFi adapters don't support AES, so you might want to try TPIK only.

Ensure DNS IP addresses are being filled in under Setup/Internet/Manual? You can find these under Status/Device Info/Wan section.
Turn off ALL QoS (DIR only) GameFuel (DGL only and if ON.) options. Advanced/QoS or Gamefuel.
Turn off Advanced DNS Services if you have this option under Setup/Internet/Manual.
Turn on DNS Relay under Setup/Networking.
Setup DHCP reserved IP addresses for all devices ON the router. Setup/Networking
Ensure devices are set to auto obtain an IP address.
Set Firewall settings to Endpoint Independent for TCP and UDP under Advanced/Firewall.
Enable uPnP and Multi-cast Streaming under Advanced/Networking.
Turn off Short GI and Extra Wireless Protection if you have it. Under Advanced/Advanced Wireless.

Turn off all anti virus and firewall programs on PC while testing. 3rd party firewalls are not generally needed when using routers as they are effective on blocking malicious inbound traffic.
Turn off all devices accept for one wired PC while testing.

Check cable between Modem and Router, swap out to be sure. Cat6 is recommended.
Logged
Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 49923
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: Can't connect my labtop to the Internet
« Reply #2 on: February 10, 2012, 07:28:13 AM »

Any status on this?
Logged
Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

lostsoul62

  • Level 1 Member
  • *
  • Posts: 6
Re: Can't connect my labtop to the Internet
« Reply #3 on: February 10, 2012, 11:43:06 AM »

Preferred security is WPA-Personal. WPA2/Auto TPIK and AES. Some WiFi adapters don't support AES, so you might want to try TPIK only.

How do I try TPIK?
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 49923
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: Can't connect my labtop to the Internet
« Reply #4 on: February 10, 2012, 12:18:51 PM »

Log into the routers web page and got to Setup/Wireless/Manual. Theres a drop down for the Cipher type mode. Select TPIK only. Let us know how it works for you.
Logged
Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.