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Author Topic: Toll restriction feature?  (Read 9144 times)

rkona

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Toll restriction feature?
« on: June 08, 2009, 08:13:58 PM »

Does this system have a toll restriction feature, whereas specific phones can be prevented from dialing long distance #s, and/or 900 (pay per call) numbers, etc.?
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Mlachake

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Re: Toll restriction feature?
« Reply #1 on: June 09, 2009, 08:57:29 AM »

No, the system does not have a toll restriction feature for only long distance calls etc.
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rkona

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Re: Toll restriction feature?
« Reply #2 on: June 09, 2009, 07:33:41 PM »

I posed the same question to d-link tech support and got a email response along the line of  "this feature is not available" but that "you may be able to manipulate dial plans of individual phones to restrict users from dialing out long distance calls etc."

This got me investigating...
Anyway, I discovered that I can navigate to the dph-125ms phone's web config page by entering the ip address:9999 in a browser.... i.e. http://192.168.0.103:9999
(Is this documented anywhere?)

and get to the Dial Plan, page... but I cannot figure out how to make it do what I need it to do.
My thoughts are that if I can figure out what it takes to:

Allow dialing numbers that start with 91800, 91888, and 91877 but otherwise disallow any other numbers that start with the 91 prefix...

This should effectively disallow the phone from calling unauthorized long distance numbers...
 .

Can anyone lend some insight?






 
« Last Edit: June 10, 2009, 12:36:37 PM by rkona »
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Mlachake

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Re: Toll restriction feature?
« Reply #3 on: June 11, 2009, 09:59:15 AM »

I am the same person who sent you the information from our email support site. As I said, you may be able to manipulate the dial plan on each phone to successfully restrict users from calling long distance or toll free numbers. However, that is not something we support. I will send you a reference dial plan as a  guide to show you how you may achieve your goal. I have attached the dial plan to your email reply on the support site.
« Last Edit: June 22, 2009, 08:58:26 AM by Mlachake »
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rkona

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Re: Toll restriction feature?
« Reply #4 on: June 18, 2009, 04:41:25 PM »

Seems to me that Toll restriction is (and should be) a standard feature of any PBX phone system.  I am not sure why this is an unsupported / undocumented feature of this D-Link system.

Anyway, just in case anyone else is needing to implement a Toll Restriction feature (on PSTN lines)...

It can be done.  The following is applicable in the US.  Here is the step by step.  (Though I take no responsibility for the consequence of anyone using these instructions.)

First, determine the IP address of the phone on which to enable toll restriction.
One way to do this - in Microsoft Response Point Adminstrator - point your cursor at the phone in question.  Record the IP Address in the tool tip popup that appears.
For this example, lets say the IP is 192.168.0.121

Open your browser and type the following IP address: http://192.168.0.121:9999

This will open the web configuration page of the phone.

(You may want to change the username and pw to this config page to protect your setting changes.  However be forewarned, I do not know if there is a way to reset the phone back to the default - (blank) username / password if that password is forgotten.  I do not see a Reset button on the phone anywhere.  So if you forget the un/pw, I do not know what you could do...  Mlachake??)

Click on the "Phone" tab at the top, then on "Dial Plan" on the left pane.

A short explanation of the default setting you see here:
Prefix 1-7
All with the following settings: Min digit: 3, Max digit: 3, Del Digits: 0, Add: (blank)

All dialing starting with digits 1 - 7 are assumed to be 3 digt internal extension numbers.  After you dial a 3 digit # starting with 1 - 7, the phone will immediately dial that #.
8 is the digit reserved for VOIP calls, and 9 is the standard prefix to grab an outside PSTN line.

If you want to limit dialing long distance numbers but want to allow the phone to dial toll free numbers, add the following four Dial Plans entries:

Prefix: 91800, 91866, 91877, 91888
Set each with the following settings:
Min digit: 12, Max digit: 12, Del Digits: 0, Add: (blank)

You may exclude adding the above 4 entries, if you do not want the phone to even be able to dial these toll free prefixes.

Then add the following Dial Plan to disallow the phone from dialing any long distance numbers - i.e. numbers starting with 1 then the area code...:
Prefix:  91
Min digit: 12, Max digit: 12, Del Digits: 12, Add: 799

If the phone is allowed to dial long distance numbers but you want to limit it from just dialing 900 numbers, add the following dial plan entry instead of the one above:
Prefix:  91900
Min digit: 12, Max digit: 12, Del Digits: 12, Add: 799

Save and apply the changes.

Now when someone tries to dial an unauthorized long distance / toll #, the phone will dial extension 799 instead.  In the Administrator, you could add a user named "Unauthorized Dialing" at extension # 799, and thereafter be able to review the history of who and when people are trying to dial out to these numbers.

You could of course modify what you put in the Add field or otherwise modify the dialing plan to suit your needs, but something like this addresses my needs.

Another useful (and possibly life-saving) entry to add to (ALL) phones:
Prefix:  911
Min digit: 3, Max digit: 3, Del Digits: 3, Add: 9911

This dial plan will dial 9911 when a user picks up the phone and dials just 911.  In order to dial the emergency-911 phone number, you actually need to dial 9911 on this phone system.  Someone in an emergency situation (or someone unfamiliar with the phone system) may just pick up the phone and dial 911 - AND NOT GET THE CALL THROUGH!.  Adding this dial plan entry will accept 911 (in addtion to 9911) to dial out to the emergency-911 phone number.


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Mlachake

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Re: Toll restriction feature?
« Reply #5 on: June 19, 2009, 09:31:33 AM »

That is the information that I provided you through our regular technical support email responses; manipulate the dial plan on the phones to achieve your goal.
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rkona

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Re: Toll restriction feature?
« Reply #6 on: June 21, 2009, 01:58:46 AM »

Just to be crystal clear, you sent me a small 44kb .jpg screen shot of a dial plan page, with few lines of comments overlaid. Hardly the same information... But it did provide me with enough insight to allow me to figure out how to make it work like I need it to, so I thank you for that.

Anyway, How does one reset the phone back to factory default?  (as would be necessary if someone set the username and password to something other than the default and then forgets it.)

Also, pass on to the firmware programmer the typographical error "OPTERATOR" on the PHONE -> VIRTUAL OPERATOR SETTINGS page of version 01.14.19 (and prior .18)
« Last Edit: June 21, 2009, 02:16:37 AM by rkona »
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Mlachake

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Re: Toll restriction feature?
« Reply #7 on: June 22, 2009, 08:32:55 AM »

Pick up the handset and Press 888*000. Press Ok..OK again to reset the phone to factory defaults.
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