Print

Please login or register.
1 Hour 1 Day 1 Week 1 Month Forever
Login with username, password and session length

[Q...]

I've tested couple DIR-825 B1 2.05EU and definitely there is a problem with Status > Log Page and Tools > Email Settings. When i check [Enable Email Notification] the Log Page sometimes will no longer display correctly and sure thing is that the router is not sending the emails, not automatically nor manually by pressing email now in log page.

Before those DIR-825 i got DIR-635 in same locations, conditions, ISP, mail server, etc ... so please is no need to ask about that. Even better, i switched the new DIR-825 with old DIR-635, surprise is sending log emails as always, auto and manual.

Any thoughts ?

[FurryNutz]

Is this the most resent version of FW for your region?
What region are you located?

[Q...]

It is latest, anyway was same situation with older firmwares. Region is in firmware name, 2.05EU > Europe

[PacketTracer]

I'm using the same firmware, too (DIR825B1_FW205EUB09_07.bin, 06/01/2012). But I can not confirm the problems you have. Email sending (automated "on log full" or manually) works fine.

Did you reestablish the old settings of your box by restoring a config file produced by a former firmware version? If yes, this is not the recommended way. Instead it might help to reset the box to factory defaults and reconfigure it manually.

[Q...]

Thanks for your input but i'm not new in IT business so please ... anyway, back on track ... is not only one DIR-825, i've tested/configured 4 pieces, all have the same problem. All come with 2.05EU but from DEC.2010 and as usual check for firmware update on router doesn't work. Your post made me look for 2.05 from IAN.2012 (thanks for that) and indeed i found DIR-825_fw_revb_205EUb09_07_all_multi_20120106.zip. Flashed on 2 devices but nothing, is not sending anything is not even trying, i've watched the mail server logs in real time, no connection from my IP.

Restore to factory defaults after firmware update doesn't help either.
I've managed to understand, i've used another server and i saw from logs there are some problems in header, most likely thats it, some servers with strict antispam policy reject from the start messages with no FROM / TO headers. So ... is not fine at all.

Content analysis details:   (1.5 points, 5.0 required)
pts rule name                      description
 ---- ---------------------- --------------------------------------------------
-0.0 T_RP_MATCHES_RCVD    Envelope sender domain matches handover relay domain
 1.0 MISSING_HEADERS         Missing To: header
-1.9 BAYES_00                    BODY: Bayes spam probability is 0 to 1% [score: 0.0000]
 1.0 MISSING_FROM              Missing From: header
 1.4 MISSING_DATE              Missing Date: header

[PacketTracer]

Hi,

here is a copy of the mail header of the last message my DIR-825 has sent to me. As far as I can interpret it correctly, there is a "From:" and "Date:" header, but a "To:" header is missing, too. I'm using my T-Online account to send it to my Gmail-Account:

=============================================

From - Tue Apr 17 20:55:54 2012
X-Account-Key: account3
X-UIDL: GmailIdXXXXXXXXXXXXXXXX
X-Mozilla-Status: 0001
X-Mozilla-Status2: 00000000
X-Mozilla-Keys:                                                                                 
Delivered-To: XXXXXX@googlemail.com
Received: by 10.68.57.40 with SMTP id f8csp18033pbq;
        Tue, 17 Apr 2012 11:54:48 -0700 (PDT)
Received: by 10.205.133.208 with SMTP id hz16mr4937859bkc.56.1334688887599;
        Tue, 17 Apr 2012 11:54:47 -0700 (PDT)
Return-Path: <XXXXXX@t-online.de>
Received: from mailout06.t-online.de (mailout06.t-online.de. [194.25.134.19])
        by mx.google.com with ESMTP id tr3si8269288bkb.147.2012.04.17.11.54.46;
        Tue, 17 Apr 2012 11:54:47 -0700 (PDT)
Received-SPF: pass (google.com: best guess record for domain of XXXXXX@t-online.de designates 194.25.134.19 as permitted sender) client-ip=194.25.134.19;
Authentication-Results: mx.google.com; spf=pass (google.com: best guess record for domain of XXXXXX@t-online.de designates 194.25.134.19 as permitted sender) smtp.mail=XXXXXX@t-online.de
Received: from fwd01.aul.t-online.de (fwd01.aul.t-online.de )
   by mailout06.t-online.de with smtp
   id 1SKDY6-0004vD-Oc; Tue, 17 Apr 2012 20:54:46 +0200
Received: from localhost (V8FlMcZDrhPl6YV7neTO47Kk9mw5g+MmqAQ0ft3VQLTrlEUcFEqQa08ZHLHCIrRw1-@[217.85.YYY.YYY]) by fwd01.t-online.de
   with esmtp id 1SKDXw-1pfFOi0; Tue, 17 Apr 2012 20:54:36 +0200
Subject: DIR-825 Log
Date: Tue, 17 Apr 2012 20:54:36 +0200
Message-ID: <1SKDXw-1pfFOi0@fwd01.t-online.de>
From: XXXXXX@t-online.de
X-ID: V8FlMcZDrhPl6YV7neTO47Kk9mw5g+MmqAQ0ft3VQLTrlEUcFEqQa08ZHLHCIrRw1-
X-TOI-MSGID: fbbee729-7e07-478f-9f78-c2857ab05e8e

=============================================

[Q...]

Mine is like this:

Code: [Select]

Return-path: <router@domain.com>
Envelope-to: admin@domain.com
Delivery-date: Sun, 15 Apr 2012 21:24:31 +0300

Received: from mail.domain.com ([xx.xx.xx.xx]:2360)
        by domain.com with smtp (Exim 4.77)
        (envelope-from <router@domain.com>)
        id 1SJU7i-0000aM-Nf
        for admin@domain.com; Sun, 15 Apr 2012 21:24:31 +0300

Received: from localhost ([188.26.190.25])
        by mail.domain.com
        ; Sun, 15 Apr 2012 21:22:09 +0300

Message-ID: <D9B27263-FBA0-4267-8F8B-67007AFF8D67@mail.domain.com>
Subject: DIR-825 Log
Anyway the point is that with DIR-635 all the headers are in place and mails sends with no problem at all, instead with DIR-825 is no way to send them using the same server. I thought the board is, in first place, to receive response from D-Link's technical staff but it seems that everything that happens is a discussion between us, users. Perhaps it is time for me to quit hoping in better D-Link products. Time to move to something else.

[PacketTracer]

I think the focus of those devices designed for home users is not the implementation of perfect logging features most users aren't interested in anyway, that's why you pay "only" roundabout 100 EUR per device.

For example from time to time my DIR-825 sends empty mails to me and deletes what it thought it had sent to me from its log. Nice! Or there are situations where the web interface refuses to let me look into the log, just a broken web page is shown instead. It recovers from this as soon as it has emptied its log by sending me a logging mail, but often those are the situations an empty mail results from. And in addition the start and end of a logging report often is some nonsense consisting of mangled characters. And finally sometimes there are gaps of several hours of unlogged time (at least there should be a MARK every 20 minutes proving the logging process is alive), but that happens quite seldom.

[Q...]

I can't agree with you on that. Can you belive that 30eur router like DIR-300, 600 or 615 sends logs without issues (if i don't consider email creation date: 30 decembrie 1899, 00:00:00 ). It may not be a problem if logs are not detailed as it should, i don't need that, i only need basic functionality that is there. Else is pointless to have [Send log by email] function if is defective. I mean i upgraded from DIR-635 to DIR-825 for IPv6, Gigabit ports and i lose basics ... is like      
I also managed DIR-855, everything good there too. Only DIR-825 has this email issue and D-Link seem's to don't give a ...  

Here log header from an DIR-300 ... again same server that is used also on DIR-825, DIR-855 email settings.

Code: [Select]

Return-path: <router@domain.com>
Envelope-to: admin@domain.com
Delivery-date: Wed, 18 Apr 2012 12:11:00 +0300
Received: from [000.000.000.000] (port=4365 helo=domain.com)
        by domain.com with esmtpa (Exim 4.77)
        (envelope-from <router@domain.com>)
        id 1SKQui-0003kQ-6x
        for admin@domain.com; Wed, 18 Apr 2012 12:11:00 +0300
From: <router@domain.com>
Subject: DIR-300 Logs
To: <admin@domain.com>
And yes, on second part i agree with you. I got the same with FW 2.05 from 2010 and temporary solution for that was to deactivate send by mail > save > activate send by mail. Since i've updated to 2.05 from 2012 the log page view seem to be solved. I've checked on two DIR-825 and everything looks fine, log page load fast and displays correctly.

[FurryNutz]

One thing I would do is to reload code or upgrade to what has been released at your local regional DLink web site. Use the FW update sticky process. Do not load any saved configuration files and test the email function again. I would also try using different email services to test to make sure others exhibit the same condition. I would also after all this, call your local regional DLink support office and inquire about this problem you are seeing.

Email functions well on my Rev B unit however I reside in the NA region. 

[Q...]

As stated before:
- already flashed with latest fw, did so on two (2) devices, none of them is sending
- already tryed with default settings.
- already used four (4) DIR-825 devices
- already used three mail servers, only one is sending but with missing headers but also i've used DIR-300, DIR-600, DIR-635 and DIR-855 with same server that DIR-825 can't send ... guess what ? all other routers are sending logs via email but not DIR-825, same settings are used. Clearly is not server issue.

I can belive that, NA versions were always better.

[FurryNutz]

Lets contact your Local DLink support. Ask for Level 2 or 3 support and tell them of your experiences in this. This could be an issue in FW that could be fixed. Keep us posted.

[Q...]

Thanks ... i will contact local support. I hope to come back with good news