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Author Topic: End of day phone transfer  (Read 4070 times)

johnheckman

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  • Posts: 1
End of day phone transfer
« on: February 24, 2009, 09:05:37 AM »
we have 8 inbound lines, 1 published and 7 rollover.
how do i select line 1 to transfer to the answering service at the end of the day?
what happens if i successfully transfer line 1 to the service, and then we receive simultaneous inbound calls?  what will happen to the call on line 2?

at the beginning of the next business day, how do i select line 1 to cancel the transfer to the service?
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bsginc

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  • Posts: 12
Re: End of day phone transfer
« Reply #1 on: February 25, 2009, 11:30:25 AM »
have a dedicated receptionist answer the calls, and set the receptionist to forward to an external number(your answering service) after x number of rings. 

The receptionist can do this with the response point assistant software, under call handling.


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