Print

Please login or register.
1 Hour 1 Day 1 Week 1 Month Forever
Login with username, password and session length

[HossDawg97]

Just got this unit and it will not map drives.  When I use the easy search utility it just says "failed to map drives".  Basically I can do everything except actually map the drives.  I am running Windows XP Pro SP3.  Right now the only devices attached to my router are my PC and the DNS321.  Tech supports suggestion was to try another computer, which is useless to me since this is the PC I want to use the device with. Any suggestions?

[fordem]

Yes - do as tech support has requested.

I seriously doubt that it is tech support's intention for that to be the final solution - but - it is a necessary troubleshooting step, if you do as tech support has requested, it helps narrow down the problem area - refusing to co-operate just makes the support tech's job a little more difficult and the process takes longer.

For what it's worth, you don't need the ESU to map a drive, you can right click MyNetworkPlaces and select map network drive from the resulting menu and do it there.

[HossDawg97]

I did not "refuse" to do anything I am willing to give it a try I just did not have another computer on hand last night and it was a little late by the time I called tech support to try and borrow one.  I am planning on calling them back tonight and give that a try; I was just hoping that someone might have had the same issue before and have a suggestion as to a solution.

[ECF]

I have found that every time I see this issue it is cause by the anti-virus software running on your PC. Try disabling it and see if it then maps properly but keep in mind that most AV software does not truly disable and leave many services running in the background which in some cases you still cannot map. You will most likely need to properly configure your AV software if you want to run it and have the drive mapped to your PC.