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[rfisher]

Troubleshooting my DNS-323

I cannot access my DNS-323 and hope someone can help me.  I've searched the forum and read all the stickies, but didn't find anything that applied to me.

As I said, I cannot access my NAS.  It's a DNS-323, firmware 1.04.  I *think* I upgraded to 1.07, at least.  EasySearch, including the version that came on the CD with the drive, can't see it though.  My home network sees the device.  It gets an IP address, and shows up as activem probably meaning it responds to a ping or something like that.

Nothing I do can access the device.  The drives don't attempt to spin up or anything.  Since I cannot see it with EasySearch, and neither drive attempts to spin up, I'm thinking it's the DNS-323.

So...my questions:

• Is there anything else I can do to troubleshoot the device?
  
• If it is the DNS-323, then I want to replace it and recover the existing drives.  If I just drop them in another DLink NAS, such as a DNS-325 or DNS-343, and access them (assuming the drives are not the problem).
  
• I was always a little unhappy with my DNS-323's latency during the time it took to spin up the drives and give me a directory listing.  My Buffalo NAS doesn't have that problem.  I assume it caches the directory structure, avoiding that problem.  Is there something I can do to address the problem on my D-Link?  If not, then is there another NAS device that is compatible with drives that have been in a D-Link.  I know the 323 is Linux based -- what filesystem?

I read about the recovery options under Windows, namely Ext2IFS, R-Studio and NAS Data Recovery, but I want to verify it isn't the enclosure first.

Thanks in advance for any help!


Richard.

[fordem]

If you know it gets an ip address, open a command prompt and try pinging the NAS yourself - does it respond?

Open your internet browser and enter the ip address in the broswer's address bar - do you get a sign-on screen?

[cable2]

Hi,
If finding and login via the IP address still doesn't work, you might try doing a "reset to factory defaults" by holding in the reset button on the back for 10-15 seconds, but you will have to re-enter most of your settings, the data will be unchanged.  The other thing to try, if you have an electric meter is to check the output of the power supply to see if that is giving you the necessary specs, they should be on the power supply label.
Other ways of checking for the NAS IP, look at your router settings or use software like SUPERSCAN, it's free, to find the IP.  Good luck

[rfisher]

Thanks for the ideas.  I am able to ping the device and get a response.  I'm a little embarrassed I didn't think of that myself.  The lights do come on and it shows a small amount of occasional network traffic -- probably communicating with my router or something like that.

I tried before to go to it with a web browser and it times out.  That's my reasoning that it's probably the disk interface and not the disks themselves.  I've tried reseating the drives and that did not help.

Of course, I could be wrong!  :-)


Richard.