What HW version is your router?
DGL-4500
What FW version is currently loaded?
1.23NA
What ISP Service do you have? Cable or DSL?
Cable
What ISP Modem do you have? Stand Alone or built in router?
Ubee modem with built in wifi router. I called the company and they remotly disabled the router portion.
What ISP Modem make and model do you have?
Ubee DDW3611
Ensure DNS IP addresses are being filled in under Setup/Internet/Manual?
where is setup?
Turn off QoS options.
where do I find this?
Turn off Advanced DNS Services if you have this option.
off by default
Turn on DNS Relay under Setup/Networking.
on by default
Setup DHCP reserved IP addresses for all devices on the router.
Done
Ensure devices are set to auto obtain an IP address.
where do I find this?
Set Firewall settings to Endpoint Independent for TCP and UDP.
Done
What wireless modes are you using?
2.4GHz Mixed g/n
Try single mode G or mixed G and N?
tried both and I have the same result.
What security mode are you using? WEP, WPA or WPA2? Preferred is WPA2.
WPA2
What wireless devices do you have connected?
2 ipads, 2 androids, and a laptop, ps vita
Any cordless house phones?
No
Any other WiFi routers in the area?
I can see 4 other routers on the list.
Turn off all anti virus and firewall programs on PC while testing.
yes
Turn off all devices accept for one wired PC while testing.
yes