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Welcome!What Hardware version is your router? Look at sticker under router.Link>What
Firmware version is currently loaded? Found on routers web page under status.
What region are you located?
What ISP Service do you have? Cable or DSL?
What ISP Modem do you have? Stand Alone or built in router?
What ISP Modem make and model do you have?If this modem has a built in router, it's best to bridge the modem. Having 2 routers on the same line can cause connection problems.
Double NATTo tell if the modem is bridged or not, look at the routers web page, Status/Device Info/Wan Section, if there is a 192.168.0.# address in the WAN IP address field, then the modem is not bridged.
If the modem can't be bridged then see if the modem has a DMZ option and input the IP address the router gets from the modem and put that into the modems DMZ.
Some things to try: - Log into the routers web page at 192.168.0.1.
Turn off Advanced DNS Services if you have this option under Setup/Internet/Manual.
Turn on DNS Relay under Setup/Networking.
Setup DHCP reserved IP addresses for all devices ON the router. Setup/Networking. This ensures each devices gets its own IP address when turned on and connected, eliminates IP address conflicts and helps in troubleshooting.
Ensure devices are set to auto obtain an IP address.
Set Firewall settings to Endpoint Independent for TCP and UDP under Advanced/Firewall.
Enable uPnP and Multi-cast Streaming under Advanced/Networking.
WAN Port Speed set to Auto or specific speed? Some newer ISP modems support 1000Mb so manually setting to Gb speeds can be supported by the router. Advanced/Advanced Networking/WAN Port Speed
Shouldn't really need to forward any ports for general email.
I also have to use Googles email services
and I don't forward any ports for mail and never have as a matter of fact.
Let us know if you can answer some of the questions. I presume there is just some configuration that needs to be done with in the email application.