I have been using the DSM-312 for about a month and yesterday I commented to my wife that I needed to buy a couple more and wouldn't you know it a couple of hours later I could not connect to Netflix. I get a generic can't connect to Netflix error. The first think I checked was my wireless connectivity and everything was fine. The next thing I tried was powering off... no luck! Then I tried to deactivate through settings => maintenance... Didn't work... I then attempted the Netflix fix of pressing up up down down....etc I thought I was getting close because I got a new screen that asked if I wanted to deactivate and I verified yes... Didn't work... It looks like everything I try isn't allowing me to disconnect it still has the same ESN. Is there anything else I can try?