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[Puppetboy]

Dear D'link,

First general information:
Location: Denmark
Network: ADSL 50/10 -RJ45-> DHP-308AV -POWER> DHPW310AV -RJ45> PC
DHP-W310AV: FW:1.01 Wed 27 Feb 2013, DHCP active, NTP active, PLC link rate app 170Mbps.
Both units are connected directly to the wall outlet.

I bought your DHP-W310AV with the DHP-308AV.
In general its working find. No major problems installing it.
I can find browse the web, email, VPN, everything works smoothly.

But app. every 30 minutes i loose connecting to the internet.
I have tried to test the following:

(1) From my PC keep PING my router and the DHP-w310 plus my NAS thats on the same net as my PC.
Result when i loose connecting: I can't ping the router or the DHP during the 10 sec but still have connecting to my NAS.
-> So i know it's not the PC.

(2) From my router PING google.com, my PC and the DHP.
Result when i loose connecting: google.com is fine, i cant ping the DHP or my PC.
-> So i know it's not the router.

(3) Moved the DHP-W310AV to a different wall outlet.
Result: Lower Mbps and i still loose connecting.
-> So i'm using the best wall outlet.

In general you can say it's not a major issue, but the applications i'm running stops every time i loose connection, and i need to start them again with the result of me loosing the work i had done.

I'm running short of ideas and i need some assistance.

Looking forward to hear from you.

[FurryNutz]

Link>Welcome!

How far away are the PLs from each other? How many rooms away?

Can you test the PLs in the same room or one room away to see if the problem still happens?

Internet Service Provider and Modem Configurations

• What ISP Modem Mfr. and model # do you have?

Main Host Router and Wired Configurations
Some things to try:

• Setup DHCP reserved IP addresses for all devices ON the router. This ensures each devices gets its own IP address when turned on and connected, eliminates IP address conflicts and helps in troubleshooting and maintain consistency for applications that need to connect as well as mapped drives.
• Ensure devices are set to auto obtain an IP address.
• If IPv6 is an option on the router, select Local Connection Only or Disable IPv6 options under Setup/IPv6.
• Check cable between Modem and Router, swap out to be sure. Link> Cat6 is recommended.

Router Placement
Forum User - "Well I feel really dumb. After moving the router away from other electronic devices my speeds are back to normal. Just a heads up for anyone experiencing slow speeds, you might want to move it away from other electronics and see if that helps."
6" minimum safe distance between devices.

3rd Party Security Software Configurations

• Turn off all anti virus and firewall programs on PC while testing. 3rd party firewalls are not generally needed when using routers as they are effective on blocking malicious inbound traffic.
• Turn off all devices accept for one wired LAN PC while testing.
• Disable any downloading client software managers, i.e. Torrents or similar.

[Puppetboy]

The PLs are about 8 Meters from each other. One room away from each other.

My ISP modem is: Netgear CG3000.
Reserved IP is enabled for all devices on the router.
DHCP enabled
My router dosent support IPv6. The DHP dosent have a DISABLE for IPv6. It has the following: Autoconfig, static or link-only. Right now it's set for Autoconfig.
Cable has been swapped. all cables are Cat6.

3rd party software wont affect as its not a PC problem as described before.

[FurryNutz]

Set IPv6 for Link Only.