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Author Topic: Connection randomly drops  (Read 5147 times)

nozborne

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Connection randomly drops
« on: April 05, 2013, 03:40:17 PM »

My DIR-615 Revision E FW 5.10na is randomly dropping the connection.  Sometimes it will go days, sometimes it is only hours.  When it drops, the SSID is no longer being seen by any devices (tablets and mobile on Android, laptop on Windows 7 or old PC on XP).  The wired connections remain connected, but connecting a new wired device does not work until power is cycled to the router.  This is not earth changing, but it is a pain in my butt.  My gut instinct was to update the firmware, but there are no updates for this device on from D-Link.  Any help/advice would be appreciated.
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Panik_Attac

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Re: Connection randomly drops
« Reply #1 on: January 09, 2014, 02:23:21 PM »

I have been having the same problem. I have not had a few days to make certain this sovles the issue, but try going into the wireless settings (advance i think) and change the beacon power to medium, or low if you have a smaller home/apt. my home is about 1200sq ft and it may be an issue of pushing the signal too strong and in a sense "going over the head" of your devices. again, i changed this about 3 hours ago and so far no problems (it was dropping devices though they connect in a sense it wouldnt allow an ip to be assigned about every 20 to 30 minutes). If i experience this issue anymore i will update so as not to leave a false solution, but you could try that and see. hope that helps.
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FurryNutz

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Re: Connection randomly drops
« Reply #2 on: January 10, 2014, 07:53:19 AM »

Link>Welcome!

  • What Hardware version is your router? Look at sticker under router.
  • Link>What Firmware version is currently loaded? Found on the routers web page under status.
  • What region are you located?
  • Are you wired or wireless connected to the router?
  • Has a Factory Reset been performed?


Internet Service Provider and Modem Configurations
  • What ISP Service do you have? Cable or DSL?
  • What ISP Modem Mfr. and model # do you have?
  • What ISP Modem service link speeds UP and Down do you have?
  • Check ISP MTU requirements, Cable is usually 1500, DSL is around 1492 down to 1472. Call the ISP and ask. Link>Checking MTU Values
  • For DSL/PPPoE connections on the router, ensure that "Always ON" option is enabled.

Router and Wired Configurations
Some things to try: - Log into the routers web page at 192.168.0.1. Use IE, Opera or FF to manage the router.
  • Turn off ALL QoS or Disable Traffic Shaping (DIR only) GameFuel (DGL only and if ON.) options, Advanced/QoS or Gamefuel. For the DGL-5500, review this for Streamboost information and settings: Furry's DGL-5500 Review
  • Turn off Advanced DNS Services if you have this option under Setup/Internet/Manual or under Setup/PARENTAL CONTROL/Set to>None: Static IP or Obtain Automatically From ISP.
  • Enable Use Unicasting (compatibility for some ISP DHCP Servers) under Setup/Internet/Manual.
  • Turn on DNS Relay under Setup/Networking. Link>Finding Faster DNS Addresses using Name Bench
  • Setup DHCP reserved IP addresses for all devices ON the router. Setup/Networking. This ensures each devices gets its own IP address when turned on and connected, eliminates IP address conflicts and helps in troubleshooting and maintain consistency for applications that need to connect as well as mapped drives.
  • Ensure devices are set to auto obtain an IP address.
  • Set Firewall settings to Endpoint Independent for TCP and UDP under Advanced/Firewall. Enable or Disable SPI to test.
  • Enable uPnP and Multi-cast Streaming under Advanced/Networking.
  • Turn off WISH, and WPS under Advanced.
  • WAN Port Speed set to Auto or specific speed? Some newer ISP modems support 1000Mb so manually setting to Gb speeds can be supported by the router. Advanced/Advanced Networking/WAN Port Speed
  • Set current Time Zone, Date and Time. Use an NTP Server feature. Tools/Time.
  • Check cable between Modem and Router, swap out to be sure. Link> Cat6 is recommended.

Wireless Configurations
Links>Wireless Installation Considerations and Managing Signal Congestion and Good Neighbour Policy
  • Ensure the default (dlink) SSID name is changed. Can be anything and not something thats already in use by any neighboring WiFi routers. Under Setup/Wireless/Manual.
  • What wireless modes are you using?
  • 2.4Ghz Routers only: Try single mode G or N or mixed G and N?
  • Channel Width set for Auto 20/40Mhz or try 20Mhz only.
  • Try setting a manual Channel to a open or unused channel. 1, 6 or 11. 11 for single mode N if the channel is clear.
  • What security mode are you using? Preferred security is WPA-Personal. WPA2/AES Only. Some WiFi adapters don't support AES, so you might want to try TPIK only or Auto TPIK and AES.
  • What wireless devices do you have connected?
  • Any cordless house phones?
  • Any other WiFi routers in the area? Link> Use InSSIDer to find out. How many?
  • If you have any of these options, Try turning OFF or ON Short GI, WLAN Partition, HT 20/40 Co-exhistance and Extra Wireless Protection if you have it. Recommended settings are default. Under Advanced/Advanced Wireless.


Router Placement
Forum User - "Well I feel really dumb. After moving the router away from other electronic devices my speeds are back to normal. Just a heads up for anyone experiencing slow speeds, you might want to move it away from other electronics and see if that helps."
6" minimum safe distance between devices.

I have been having the same problem. I have not had a few days to make certain this sovles the issue, but try going into the wireless settings (advance i think) and change the beacon power to medium, or low if you have a smaller home/apt. my home is about 1200sq ft and it may be an issue of pushing the signal too strong and in a sense "going over the head" of your devices. again, i changed this about 3 hours ago and so far no problems (it was dropping devices though they connect in a sense it wouldnt allow an ip to be assigned about every 20 to 30 minutes). If i experience this issue anymore i will update so as not to leave a false solution, but you could try that and see. hope that helps.
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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

FurryNutz

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Re: Connection randomly drops
« Reply #3 on: January 25, 2014, 07:33:50 AM »

Any status on this?

I have been having the same problem. I have not had a few days to make certain this sovles the issue, but try going into the wireless settings (advance i think) and change the beacon power to medium, or low if you have a smaller home/apt. my home is about 1200sq ft and it may be an issue of pushing the signal too strong and in a sense "going over the head" of your devices. again, i changed this about 3 hours ago and so far no problems (it was dropping devices though they connect in a sense it wouldnt allow an ip to be assigned about every 20 to 30 minutes). If i experience this issue anymore i will update so as not to leave a false solution, but you could try that and see. hope that helps.
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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.