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Author Topic: SharePort can not see DIR-655  (Read 11990 times)

TheUnixGuy

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SharePort can not see DIR-655
« on: July 24, 2009, 12:10:32 PM »

.

I purchased a DIR-655 mainly because of the USB port built into the unit and secondly because of the range.

I have four computers. Two XP desktops and two Vista Laptops.  The desktops are hardwired to the DIR-655 and the Laptops are working wirelessly.

As long as I am using an Ethernet cable the Shareport works fine on the Laptops. As soon as I go wireless on the Laptops the Shareport Utility does not work correctly. When working wirelessly and I click on the Sharport Icon in the system tray, the DIR-655 does not show up in the pop-up menu.

After working with the D-Link Tech support I have to admit I was very dismayed. My problem was not solved.

I asked the Support staff what UDP-TCP/IP Port the Shareport Utility was using so I could use a sniffer to see if the responses were coming from either unit. I was told that Shareport does not use Ports, It just works. That was at level 3 support.

So far here is what I have done.

I have tuned off the fire wall and removed ALL virus protection software. ( It didn't work. )
I have formated the disk on one of the laptops and reinstalled Vista and service packs.
I ran SharePort with NO OTHER software installed. ( It didn't work. )

Since I have done the above I reinstalled all my necessary software and NOD-32 Anti Virus. I am not willing to format my disc drive again. I still do not have a firewall on the laptop. Here is what happens when I click on the SharePort Utility. You can see that the DIR-655 option is missing when working wirelessly.

Using Ethernet Cable

D-Link DIR-655 192.168.1.1
Open SharePort Network USB Utility
About SharePort Network USB Utility
Exit


Using Wireless Network

Open SharePort Network USB Utility
About SharePort Network USB Utility
Exit


When I right click on “Control Panel” and open the “Network and Sharing Center”, and then click on “View Computers and Devices”. The DIR-655 shows along with all the other computers when either operating wired or wirelessly.

Now I am asking users of this product. Has anyone else had this issue and solved it. Please, if you have a real solution respond to this thread. If you know what port the SharePort Utility is using please let me know.

I have been in the computer industry for over 40 years, I am proficient in C/C++, and have written hundreds of technical manuals for various products in my career. So feel free to be as technical as you wish.

The Unix Guy

EDIT:

SharePort Ver: 1.14
DIR-655 HW Ver: A4  FW Ver: 1.21
« Last Edit: July 24, 2009, 12:15:24 PM by TheUnixGuy »
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alphanumeric

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Re: SharePort can not see DIR-655
« Reply #1 on: July 24, 2009, 04:47:56 PM »

I'm not using Shareport at the moment, I'm one of the unfortunate people that updated their firmware to 1.31 but I will try to help. Are you using the default DHCP settings? The reason I ask is 192.168.1.1 doesn't seem to be the normal IP for the 655. I believe mine uses 192.168.0.1 by default. I say I believe because I've changed it and don't use DHCP, I use static IP's. When I was using Shareport it worked (or didn't work) the same way regardless of whether it was a wired or wireless connection.
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TheUnixGuy

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Re: SharePort can not see DIR-655
« Reply #2 on: July 25, 2009, 10:28:43 AM »

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The reason I am using IP address 192.168.1.1 is because the AT&T Speedstream modem uses IP Address 192.168.0.1 as a default. When AT&T does a line check they reset the Modem and the default IP address is restored. This causes a IP conflict with the DIR-655.

As you can see I have no choice.

I have tried it with Static IP address also. In the back of my mind I knew it would not work, I was grasping at straws hoping there was just a Hic-Up somewhere.

I have written several DHCP RADIUS authentication interfaces for Unix and Linux servers, as well as DHCP Service engines. So, I am very familiar with the TCP/IP environment.  So even though Level 3 says it does not use a TCP/IP Port and that it just works, makes me cringe. It has to be listening for the router on some port.

What I am not familiar with is Microsoft. I am a dyed in the wool Unix guy. I have been for over 40 years. Remember, Microsoft is a lousy spin off from Unix. When DOS came out there were so many problems with it and it was too limited. When Bill Gates sold the user rights of DOS to IBM, he didn't even own DOS at the time. That was a turn off to me. When Bill bought it, DOS was actually called QDOS. “Quick and Dirty Operating System” NOT “Disc Operating System” I know I bought one of the fist IBM PCs out there. That was before I did work for SCO in their Xenix project. Now that was a Bonfire in my backyard!

When saying something just works. It is like saying Gasoline / Petrol makes a car go. Therefor I should be able to pour Gasoline in my refrigerator and drive it around towne! It just works! Even my ironing board should get me around towne if I put Gasoline in it. It just works! If the structure is not correct adding Gasoline just adds fuel to the fire. It just doesn't work! Everything goes up in flames. All the parts must be present and used correctly for the vehicle to operate. Engine, Transmission, Wheels, Steering, Brakes, . . . . .

Googling SharePort and the DIR-655 I have found hundreds of dissatisfied users trying to make this work. I believe it is in D-Links best interest to address this issue. When my software fails to communicate with a client or host, I am on it like ants at a picnic.

If I do not address problems with my software; One I will not be used by that client again; Two, no one will buy my product; Three, I will be unemployed.

What I do not like is D-Link using TeamView to take over a clients computer. I have seen too many companies destroy the integrity of a working computer. I am sure all of you have dealt with Customer Service and witnessed the level of competency of some techs. Would you want them reaching in your shorts? I think not.

What D-Link needs is a well written tool that can tell a tech or a user what the program is not seeing. ( i.e. SharePort is not seeing the DIR-655 on 192.168.1.1/12345  or SharePort is unable to use Port 12345.  or DIR-655 is not listening . . . . .  or Port 12345 is Firewalled. . . . . .) This tool should be on each and every disc.

When I write software, I have to include diagnostics with everything I write. Sometimes the diagnostics programs are way larger than the program itself.

I just wrote a BMS ( Battery Management System ) for the charging of Lithium-Ion batteries. Each battery has it's own PIC processor communicating on two serial lines to a host. More than half of the programs in the PIC24 are diagnostic software. ( Actually Subroutines. ) D-Link needs to do the same. I hate "Idi-ot Lights"!

The Unix Guy

I had to edit it. It kept taking out the word "I.D.I.O.T."
« Last Edit: July 25, 2009, 10:36:41 AM by TheUnixGuy »
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alphanumeric

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Re: SharePort can not see DIR-655
« Reply #3 on: July 25, 2009, 04:28:12 PM »

Quote
The reason I am using IP address 192.168.1.1 is because the AT&T Speedstream modem uses IP Address 192.168.0.1 as a default. When AT&T does a line check they reset the Modem and the default IP address is restored. This causes a IP conflict with the DIR-655.

You are still confusing me. Does the Speedstream modem have a router built into it? The modem should have a public IP address not a private one. My cable modem gives a public IP 24.222.xxx.xxx to my D-Link's WAN port. On the LAN side they are all private IP addresses, 192.168.0.xxx. How do you have your network setup?
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help!512

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Re: SharePort can not see DIR-655
« Reply #4 on: July 25, 2009, 09:36:11 PM »

Help, I just got this thing today and I set it up on my network. It's driving me nuts that I can't get it to work on my Vista laptop.  The firmware on the 655 is 1.21. Now I installed Shareport utility from the included disk on to the XP desktop and it works fine for the printer.  I think the version is 0.93.  But when I installed the software on the Vista laptop, it's not working. I don't even see the enable/disable option.

Before i start updating to something that won't allow me to roll-back, need a little help

I read on another forum http://social.microsoft.com/Forums/en-US/onecarefirewall/thread/5c584426-1fd2-4fe3-a7e1-7917ea1f3d92 that port UDP 9303 need to be allowed and Inbound TCP Port 80. also allow Outbound TCP/UDP Port 53 and USB Protocol 6 with "both" checked. Not sure I understand where to do that so may be you can.

I just tried to copy the USB utility firewall exception on the XP machine, which allows UDP 9303.  Still not working on the Vista machine.

As for my network, I use Road Runner, changed the IP on the router and the network is DHCP enabled.

Help. I really like this router and got it to share the printer


**UPDATE**

Okay, I went ahead and upgraded to firmware 1.32N and installed Shareport 1.10. Shareport is now working on the Vista machine and can connect to the printer...for now
« Last Edit: July 25, 2009, 11:15:49 PM by help!512 »
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Fatman

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Re: SharePort can not see DIR-655
« Reply #5 on: July 27, 2009, 08:13:05 AM »

If you specify the broadcast address for your DIR (192.168.1.255 I belive, I don't think I need to tell you this, but there will be others who might care) in the shareport utility does it work better from your wireless connections?
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Lycan

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Re: SharePort can not see DIR-655
« Reply #6 on: July 27, 2009, 09:01:22 AM »

What anti-virus suite are you running on your machines?
Also the version of your firmware is using an outdated and defunct version of shareport. The newer version is designed to correct your specific issue with connecttivity.

According to the troubleshooting section of the manual for the current version of shareport, the port listed is 19540.
However this information will not help you unless you update both the firmware of your router to 1.32 and the shareport cleint.
« Last Edit: July 27, 2009, 09:10:08 AM by Lycan »
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TheUnixGuy

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Re: SharePort can not see DIR-655
« Reply #7 on: July 27, 2009, 10:07:31 AM »


Quote
You are still confusing me. Does the Speedstream modem have a router built into it? The modem should have a public IP address not a private one. My cable modem gives a public IP 24.222.xxx.xxx to my D-Link's WAN port. On the LAN side they are all private IP addresses, 192.168.0.xxx. How do you have your network setup?

Hello;

I do not see what is so confusing about this issue. It seems very straight forward to me. You just need to get a better understanding how the TCP/IP protocol works.

Here is the manual for the SpeedStream 5100 modem that AT&T now supplies to all of its users. Mine is an older SpeedStream 5100. I can not find the manual on the older one on line. On the newer SpeedStream modems the IP Address is 192.168.254.254.

http://www2.windstream.net/downloads/links/SpeedStream211.pdf

There is no USB Port, No Router, No Firewall. Just a phone connection and a Ethernet port. It has a HTML/GUI interface to set up the Modem. It's IP address is 192.168.0.1 Period! If you reset the address or AT&T does diagnostics or there is a power failure, and you have changed the IP Address to something else it goes back to 192.168.0.1. This is cast in stone and it is a done deal.

The DIR-655 allows you to change it's address and the change is static, unless you reset the router to it's factory default. If you just reset the DIR-655 what ever you changed the IP Address of the router to remains. Period. If there is a power failure what ever you changed the IP Address of the router to remains. Period.

So if you type in the IP Address of 192.168.0.1 on the URL line of your browser you get the SpeedStream 5100. If you type in the IP Address of 192.168.1.1 on the URL line of your browser you will get the DIR-655. It can not explained more simple than this.

The SpeedStream does pass the WAN address to the DIR-655 along with the Gateway address and the addresses of the DNS Servers. Just like the majority of all other modems. It just has the address of 192.168.0.1 for configurations purposes only. The modem also holds the client ID and Password for the AT&T account. The modem actually logs onto the AT&T network. You can read about this in the above manual.

The Unix Guy

 
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alphanumeric

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Re: SharePort can not see DIR-655
« Reply #8 on: July 27, 2009, 10:14:54 AM »

Keep in mind that once you update your firmware to 1.32 there is no going back to the older version. There are quite a few people having issues with that firmware and the newer version of Shareport. Shareport is pretty well useless to me now after updating. =(
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alphanumeric

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Re: SharePort can not see DIR-655
« Reply #9 on: July 27, 2009, 10:20:07 AM »

OK I've got you now, your talking about the address to the web GUI/status page, not the actual IP address it gets via DHCP. I can see now why you would have to change the LAN IP of the D-Link.
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Fatman

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Re: SharePort can not see DIR-655
« Reply #10 on: July 27, 2009, 10:54:27 AM »

The More You Know!

do do do do!
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