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Author Topic: New Installation - No Directing Incoming Lines?  (Read 3949 times)

kevin2i

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  • Posts: 1
New Installation - No Directing Incoming Lines?
« on: June 29, 2009, 10:31:51 AM »

Now that I have purchased a 10 phone system, looks like I didn't do my homework.  Please tell me this isn't true:
1) There is absolutely no control over analog lines.  Can't direct calls based on what number a caller dialed.
2) No way for a receptionist to know what number a caller called before picking up the phone.
3) No control of outgoing calls.  Phones or callers cannot specify a line for outgoing calls.

(I do see the DPH-128MS which solves some of my problems - but can't afford to replace all phones)

The dvx system can easily handle 4 or 8 incoming lines, so I'm shocked to see there is no way to handle incoming lines.  This seems like such a basic and fundamental feature I assumed it was a call-routing feature.  I didn't see it was digital only (DID).

Are there any work-arounds?  There are some options on the dvg-3104ms web setup, anything to 'fool' the system in seeing it as digital input?  Nice to have call-routing based on what number the person is calling from - but much more important for us (and many businesses) to route a call based on the number dailed to.

Any suggestions before I put this up on the big internet auction site? 
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PCTechie

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  • Posts: 28
Re: New Installation - No Directing Incoming Lines?
« Reply #1 on: June 30, 2009, 10:19:14 AM »

1.  You are correct, there is no control over routing inbound calls except based on CLID.  I have also a need for this feature, but it is not a show stopper for me.
2.  Nope, can't do to my knowledge with 125 phone.
3.  You could control outbound lines by adding a second gateway and placing 1 or whatever lines you want for outbound there.  Then set a dial access code of 8 for that gateway.

The 128ms phone would take care of most of your issues except for number 1, but I understand you already have the other phones.  What I am doing is replacing some of my 125s with 128s, mainly at the places where they answer the main inbound calls.

Possibly some of these features will be added in SP3, but that is up to Microsoft... ;D

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