Case#C6483552..I am highly disappointed with the tech service rendered to me against my intermittent wireless connection on Router DIR601. I have been trying to get to a solution for more than 52 hours and wasted the entire weekend trying to fix this issue. Every time I call, i have to explain my case history and the different options/settings tried on the router..this is inspite of me referring my Case number each time. I have spoken to 5 different tech support reps in last three days and have tried to explain the problem I am facing for last one week. As a matter of fact, nobody documents the actual problem and there is no proper direction given to me for a suitable solution. My router seems to be in the warranty period and still is not being considered for a replacement..when we know none of the settings I have been asked to change have seemed to work. After 3 days, i am being told that the problem is at the internet service provider's end. If i can have a full fledged connection with the wire connected, i fail to understand how the problem is not at the router but the ISP's end.
This kind of experience with a company and a big brand like Dlink was totally not expected.
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Topic: Disappointing Tech support (Read 7981 times)