Print

Please login or register.
1 Hour 1 Day 1 Week 1 Month Forever
Login with username, password and session length

[jerryscherry]

I just purchased a D-LINK DIR-655 C1 Router and is unable to connect internet via wired or wireless.

It seems to get all the information correctly such as the DNS and ip's EXCEPT Default Gateway IP is left a 0.0.0.0 not sure if that affects anything. i can connect to the router, but no internet connection.

i set it up using a wired connection via the wizard.

i turned off my modem, and turned it back on waited 60 seconds, turned on my router. I reset the router and modem several times, still no luck. tried using wired and wireless to setup also. whats going on? i never had a problem with setting up a router in my life.

I plugged in my old ASUS RT-N12D1, worked flawlessly.

the DIR-655 C1 is also up to date with the latest firmware.

please help

[FurryNutz]

Link>Welcome!

• What region are you located?
• Are you wired or wireless connected to the router?
• Has a Factory Reset been performed?
• Was a Factory Reset performed before and after any firmware updates then set up from scratch?

>FW Update Process


Internet Service Provider and Modem Configurations

• What ISP Service do you have? Cable or DSL?
• What ISP Modem Mfr. and model # do you have?
• Is ISP Modem/Service using Dynamic or Static WAN IP addressing?
• What ISP Modem service link speeds UP and Down do you have?
• Check cable between Modem and Router, swap out to be sure. Link> Cat6 is recommended.
• Check ISP MTU requirements, Cable is usually 1500, DSL is around 1492 down to 1472. Call the ISP and ask. Link>Checking MTU Values
• For DSL/PPPoE connections on the router, ensure that "Always ON" option is enabled.
• If the ISP modem has a built in router, it's best to bridge the modem. Having 2 routers on the same line can cause connection problems: Link>Double NAT and How NAT Works. To tell if the modem is bridged or not, look at the routers web page, Status/Device Info/Wan Section, if there is a 192.168.0.# address in the WAN IP address field, then the modem is not bridged. If the modem can't be bridged then see if the modem has a DMZ option and input the IP address the router gets from the modem and put that into the modems DMZ. Also check the routers DHCP IP address maybe conflicting with the ISP modems IP address of 192.168.0.1. Check to see if this is the same on the ISP modem, and if modem can't be bridged, change the DIR router to 192.168.1.1 or .0.254.
  Example of a D-Link router configured for PPPoE with ISP Modem bridged: PPPoE Configuration on a Router

[jerryscherry]

•What region are you located?  - USA, California, Los Angeles
•Are you wired or wireless connected to the router? - Using Wired connection to setup (also tried wireless)
•Has a Factory Reset been performed? - Like 10 times, and also modem as well
•Was a Factory Reset performed before and after any firmware updates then set up from scratch? Yes
•What ISP Service do you have? Cable or DSL? - Time Warner Cable
•What ISP Modem Mfr. and model # do you have? - I will check and post this information when I get home!

[jerryscherry]

i have the Ubee DVW3201B Modem

http://www.ubeeinteractive.com/products/cable/dvw3201b

[jerryscherry]

thanks all, i bridged my modem, and now it works

[FurryNutz]

Enjoy.