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Author Topic: Software Upgrade Problem - Stuck in "Reminder - Upgrading... OK"  (Read 7643 times)

joel1316

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Software Upgrade Problem - Stuck in "Reminder - Upgrading... OK"
« on: February 09, 2015, 03:48:09 PM »

I have a DCS-5010L and a DCS 932L, that I access via mydlink lite.
In the last week, when I access the camera via phone, I got a message that they needed to be upgraded.
I clicked ok in the app, then now its stuck?  Upgrade won't complete?  I get a message box that says "Reminder - Upgrading...." then an OK box that does nothing when I click it.
After a day or so, I unplugged then replugged in the 5010L.  The message no longer comes up, but I can't pan/tilt or turn on night vision?
How can I get my cameras back up and working?
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JavaLawyer

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Re: Software Upgrade Problem - Stuck in "Reminder - Upgrading... OK"
« Reply #1 on: February 10, 2015, 04:05:49 PM »

I have a DCS-5010L and a DCS 932L, that I access via mydlink lite.
In the last week, when I access the camera via phone, I got a message that they needed to be upgraded.
I clicked ok in the app, then now its stuck?  Upgrade won't complete?  I get a message box that says "Reminder - Upgrading...." then an OK box that does nothing when I click it.
After a day or so, I unplugged then replugged in the 5010L.  The message no longer comes up, but I can't pan/tilt or turn on night vision?
How can I get my cameras back up and working?

You can re-install an earlier version of the FW. Please see the following post for instructions: Network Cameras - Important Posts & Information

When you read the above post, please look for the following two links:

  • DCS Network Cameras - How to Install Firmware in My DCS Network Camera
  • D-Link USA - Product FTP Site (where you can find older firmware files)
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Find answers here: D-Link ShareCenter FAQ I D-Link Network Camera FAQ
There's no such thing as too many backups FFC

joel1316

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  • Posts: 2
Re: Software Upgrade Problem - Stuck in "Reminder - Upgrading... OK"
« Reply #2 on: February 11, 2015, 07:22:12 AM »

Great! Thanks!  I will give that a try tonight.
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JavaLawyer

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Re: Software Upgrade Problem - Stuck in "Reminder - Upgrading... OK"
« Reply #3 on: February 11, 2015, 07:47:30 AM »

Great! Thanks!  I will give that a try tonight.

Please post back and let us know how things turn out.
I'm also going to move this thread to the DCS-5010L board in this forum.
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Find answers here: D-Link ShareCenter FAQ I D-Link Network Camera FAQ
There's no such thing as too many backups FFC