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Author Topic: Randomly unable to browse  (Read 3035 times)

johnnychimpo

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  • Posts: 1
Randomly unable to browse
« on: June 19, 2015, 05:50:46 PM »

Ever since being forced to install the following firmware ( http://support.dlink.ca/FAQView.aspx?f=sY5vcvfAuAV6bXgi%2f8WoVw%3d%3d ) by my ISP, I seem to be randomly unable to browse the internet. It's really odd, I'll be able to download torrents and there seems to be traffic going through, but when it comes to browsing on any browser it simply times out.

Only way to fix it is to unplug the router. It happens quite often. almost on a daily basis. Sometimes it takes several minutes and even up to an hour or so for the browsing capabilities to return.

Im at my  wits end here :-/
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RouterdifficultyHelp

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  • Posts: 8
Re: Randomly unable to browse
« Reply #1 on: June 19, 2015, 07:01:38 PM »

Did you try a different DNS #?
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FurryNutz

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    • Router Troubleshooting
Re: Randomly unable to browse
« Reply #2 on: June 22, 2015, 07:03:38 AM »

Link>Welcome!

  • What Hardware version is your router? Look at sticker under the router case.
  • Link>What Firmware version is currently loaded? Found on the routers web page under status.
  • What region are you located?
  • Are you wired or wireless connected to the router?
  • Has a Factory Reset been performed?
  • Was a Factory Reset performed before and after any firmware updates then set up from scratch?
  Link> >FW Update Process
  • Was the router working before any firmware updates?

Internet Service Provider and Modem Configurations
  • What ISP Service do you have? Cable or DSL?
  • What ISP Modem Mfr. and model # do you have?
  • Is ISP Modem/Service using Dynamic or Static WAN IP addressing?
  • What ISP Modem service link speeds UP and Down do you have? Link> Speed Testing Sites
  • By-pass the main host router and check internet connection by connecting a wired LAN PC directly to the ISP modem to verify connection access and ISP speeds.
  • Check cable between Modem and Router, swap out to be sure. Link> Cat6 is recommended.
  • Check ISP MTU requirements, Cable is usually 1500, DSL is around 1492 down to 1472. Call the ISP and ask. Link>Checking MTU Values
  • For DSL/PPPoE connections on the router, ensure that "Always ON" option is enabled.

Router and Wired Configurations
Some things to try: - Log into the routers web page at 192.168.0.1. Use IE, Opera or FF to manage the router. Besure to log into the Admin account on the router.
  • Turn off Advanced DNS Services if you have this option under Setup/Internet/Manual or under Setup/PARENTAL CONTROL/Set to>None: Static IP or Obtain Automatically From ISP.
  • Enable or Disable Use Unicasting (compatibility for some ISP DHCP Servers) and test under Setup/Internet/Manual. Disable may help with speed performance on higher speed ISP services.
  • Turn on or off DNS Relay under Setup/Networking. Link>Finding Faster DNS Addresses using Name Bench and input new DNS addresses under Setup/Internet/Manual.
  • Setup DHCP reserved IP addresses for all devices ON the router. Setup/Networking. This ensures each devices gets its own IP address when turned on and connected, eliminates IP address conflicts and helps in troubleshooting and maintain consistency for applications that need to connect as well as mapped drives.
  • Ensure devices are set to auto obtain an IP address.
  • If IPv6 is an option on the router, select Local Connection Only under Setup/IPv6.
  • Set Firewall settings to Endpoint Independent for TCP and UDP under Advanced/Firewall. Enable or Disable SPI to test.

Ever since being forced to install the following firmware ( http://support.dlink.ca/FAQView.aspx?f=sY5vcvfAuAV6bXgi%2f8WoVw%3d%3d ) by my ISP, I seem to be randomly unable to browse the internet. It's really odd, I'll be able to download torrents and there seems to be traffic going through, but when it comes to browsing on any browser it simply times out.

Only way to fix it is to unplug the router. It happens quite often. almost on a daily basis. Sometimes it takes several minutes and even up to an hour or so for the browsing capabilities to return.

Im at my  wits end here :-/
Logged
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