• February 24, 2025, 10:22:37 AM
  • Welcome, Guest
Please login or register.

Login with username, password and session length
Advanced search  

News:

This Forum Beta is ONLY for registered owners of D-Link products in the USA for which we have created boards at this time.

Author Topic: After firmware upgrade, camera does not send pictures properly  (Read 5822 times)

Edgemont

  • Level 1 Member
  • *
  • Posts: 11
After firmware upgrade, camera does not send pictures properly
« on: February 05, 2016, 08:14:13 PM »
I just recently upgraded to the latest firmware for this camera and now the camera does not send pictures but rather what appears to be an encoding message attachments, has anyone experienced this similar issue, the camera was sending proper motion detection notification prior to the upgrade. Chat support was not able to resolve.
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 49923
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: After firmware upgrade, camera does not send pictures properly
« Reply #1 on: February 08, 2016, 07:09:25 AM »
Can you revert back to the prior loaded FW version?

Was there a problem seen before upgrading FW?
Logged
Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

Edgemont

  • Level 1 Member
  • *
  • Posts: 11
Re: After firmware upgrade, camera does not send pictures properly
« Reply #2 on: February 08, 2016, 08:43:09 AM »
The camera was sending pictures fine before the upgrade to Firmware V 2.12.01 (was running 2.10.12), the camera is located in another city and I think I have to do the firmware downgrade manually when I am back there, don't think I should try and do this remotely?
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 49923
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: After firmware upgrade, camera does not send pictures properly
« Reply #3 on: February 08, 2016, 09:28:26 AM »
Ya, I'd do it locally.

Were you directed to upgrade the FW?
Logged
Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

Edgemont

  • Level 1 Member
  • *
  • Posts: 11
Re: After firmware upgrade, camera does not send pictures properly
« Reply #4 on: February 08, 2016, 09:39:48 AM »
yes, it was also annoying to keep seeing the message to upgrade firmware on the mydlink portal site, I was even told by support prior to the upgrade it would be fine >:(
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 49923
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: After firmware upgrade, camera does not send pictures properly
« Reply #5 on: February 08, 2016, 01:26:00 PM »
You might contact support back and advise them of what happens after doing the update to let them know.
Logged
Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

HMK

  • Level 1 Member
  • *
  • Posts: 11
Re: After firmware upgrade, camera does not send pictures properly
« Reply #6 on: February 09, 2016, 07:12:59 AM »
I had the same problem. Instead of sending a picture, it sended me jibberish.
Reverting back to the previous FW fixed the problem.
Logged

RYAT3

  • Level 10 Member
  • *****
  • Posts: 2254
Re: After firmware upgrade, camera does not send pictures properly
« Reply #7 on: February 10, 2016, 04:54:23 AM »
Quote from: HMK on February 09, 2016, 07:12:59 AM
I had the same problem. Instead of sending a picture, it sended me jibberish.
Reverting back to the previous FW fixed the problem.

Typical for these f/w upgrades.  "Fix" something obscure, break other functionality that worked.

It's time for dlink to open source the f/w and give up control since they can't handle it.
Logged