Link>
Welcome!- What Hardware version is your router? Look at sticker under the router case.
- Link>What Firmware version is currently loaded? Found on the routers web page under status.
- What region are you located?
- Are you wired or wireless connected to the router?
Internet Service Provider and Modem Configurations- What ISP Service do you have? Cable or DSL?
- What ISP Modem Mfr. and model # do you have?
- Is ISP Modem/Service using Dynamic or Static WAN IP addressing?
- What ISP Modem service link speeds UP and Down do you have? Link> Speed Testing Sites
- By-pass the main host router and check internet connection by connecting a wired LAN PC directly to the ISP modem to verify connection access and ISP speeds.
- Check cable between Modem and Router, swap out to be sure. Link> Cat6 is recommended.
- Ensure devices are set to auto obtain an IP address.
PC Web Browser ConfigurationsWhat browser are you using?
Try Opera or FF? If IE 8, 9, 10 or 11, set compatibility mode and test again.
(For older generation routers.)Disable any security browser Add-ons like No Script and Ad-Block or configure them to allow All Pages when connected to the router.
Clear all browser caches.
Can you get to the routers web page at 192.168.0.1 from your PC that's LAN wired connected to the back of the DIR router on one of it's LAN ports?