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[lucianf]

Hi, I've just purchased a DNS-323 and cannot connect to it.

I have two Hitachi 0A38016 (7K1000.B - 1 TB each).  I know they are not supposed to work unless the latest firmware is employed (and I can't check what firmware my unit came with - as I cannot access the web interface), but I'd still expect to be able to access the unit through web.

Most of the times I start the unit it will keep flashing the power light and no ip will be assigned (also connecting to the default 192.168.0.32 doesn't work).  A few times (apparently doing nothing special - just rebooting forcefully, i.e. by unplugging the unit from the socket - as the power button would not work while blinking) I managed to get the power light to turn solid blue.  Then the unit was assigned an IP (DHCP) but that IP only replies to ping - connecting from a web browser doesn't work (I also ran nmap and all ports between 1-1024 came as closed).

Also, the Easy Search Utility never manages to display the unit (refresh doesn't show anything).  I hope this is enough technical information to get you started, but if you need anything else let me know, I'm very proficient in IT/hardware.

Is this a brand new brick?

Thanks, Lucian

Edit: It's rev B1 with firmware 1.07 as I found on the bottom label.. also, tried with a 3rd hdd (a Maxtor 320 GB) - same thing, can ping but can't connect on web (telnet to port 80 doesn't work either).  And I'm not using any software for blocking such connections.

[fordem]

I think it's time to call tech support and get it replaced.

In my experience a flashing power light indicates it's, so to speak, booting up, and if the light continues to flash for more than 3~4 minutes, it's indicative of a problem of some sort - normal boot on my unit takes about 80 seconds, this can vary depending on how long the drives installed take to "come ready".

There are a couple of potential problems that can cause it not to boot, bad drives, corrupt configuration files - but you've tried different drives and on a new unit you shouldn't have configuration file issues.

One last thing - out of box there is no telnet server, http is the only thing that should be running.

[nekuic]

How restore boot files, if default reset didn't help, EasySearch didn't see device?

[lucianf]

Thanks.  That's what I'm afraid of too.  So there is absolutely no reason for 1) the power light to stay blinking for as long as 30 minutes, and 2) the device to not accept connections to port 80 (www) even if it acquired an IP (DHCP or the 0.32 default one)?  Again, the device is brand new, and I never managed to connect to it (hence no mods/config changes were ever attempted).

Also - I would try to reset it (actually I already did that) - it's just that apart from holding the reset pressed for even 20 seconds I can't think of anything else to do.  Reset didn't seem to make any difference.

Is there any other way to troubleshoot this thing?

[fordem]

Not without opening it up and potentially voiding the warranty.

Earlier models had a header that you could connect a modified (3.3V signal levels rather that the 12v used by RS232) serial cable to and using that you'd be able to watch it boot and know where it hangs up, you still might not be able to fix it though.