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[paulmedynski]

Hardware version:  B1
Firmware version:  1.08b8

Hard drive info:
Slot     Vendor     Model     Serial Number     Size
Right    Seagate    ST3500418AS    9VM2ABCR    500 G    
Left    Seagate    ST3500418AS    9VM2AN27    500 G

Problem Type:

UPnP video streaming.

Problem Description:

I have several video files that will play on my Xbox 360 when reading them from a USB drive, but they do not play when streamed via UPnP from my DNS-323.  The Xbox can connect to the DNS-323 and I can see the videos in question, but when I go to play them, I receive error code 69-C00D36BE indicating that the video "may not be supported".  Again, these videos all play on the Xbox 360 without a hitch when I put them on a USB drive and plug it into the Xbox.

The details of the above error code are copied below from here:

http://support.xbox.com/support/en/us/xbox360/kb.aspx?ID=948719&lcid=1033&category=hardware

Error code:  69-C00D36BE

Reason for the error:

This error message is a general message that appears when nothing else handles the error code.

What to try:

This content may not be supported. For more information, visit the following Xbox Web site: http://www.xbox.com/support

Function Tested:

Not sure what you're looking for in this section.

Test Procedure:

1.  Copy video onto DNS-323 and make it available via the UPnP media server.
2.  Copy same video onto a USB stick.
3.  Plug USB stick into Xbox 360 and play video successfully.
4.  Browse DNS-323 media catalogue via Xbox 360's Media Library, find video, attempt to play it, and receive error code 69-C00D36BE

I'll post an update after I try a few more things.

-Paul

[Buhric]

Try this:

When Video File is in the DNS, rename it so that the total # of characters in the FilePath + FileName
is less than 70 chars.

I noticed that some of my long named Video would not play, but If I shortened the name
and the refreshed the uPnP list. the Video would play fine.

the thumb rule I use is:
If the name of the video File is not Fully displayed in the XBOX360, when on the last screen before playing the file. the Filepath/Name is too long....

[paulmedynski]

Thanks Buhric,

I suspected something like this after coming across this article:

http://forums.dlink.com/index.php?topic=3664.0

The videos in question are definitely in a few nested folders, some of which have long names.

So, can anyone from D-Link confirm if this is a problem with the Xbox or the DNS?  UPnP is a text-based HTTP-ish protocol, so there shouldn't be any path/filename length limits.  Somebody's implementation is obviously weak.

Hmm... is the D-Link UPnP implementation source available?  Not sure if it falls under the GPL that the kernel does.

-Paul

[the bartender]

you should be aware that there are certain file types that the Xbox will only play through USB, and will not play over network connection.

[GraS]

I'm having a similar problem on my DNS-343 - same error code from the XBox 360 - 69-c00D36BE. I'm testing it out at the moment - bit annoying that I can share the same files through media center or through Media Player and have them work but I think that's because they're transcoded when using these... anyhow, I've a list of the exact file types and details of what the XBox 360 supports, and the files I'm trying to play ARE listed as supported (and work via a directly linked external drive). Via uPNP from my DNS-343 it doesn't work - and I'm using the latest firmware with a fresh RAID5 volume. Very annoying. The problem doesn't seem to be name leangth for me, although that's a valid point. It just seems to hate some files and not others!!! I thought it might be the XBox 360 802.11g wireless but even when directly connected via data cable it has the same problem.

[GraS]

Oh - I should also mention that those same files that won't play on the XBox 360 do play on the DSM-750 network media player. Unfortunately, I can't have that particular device in the same room as the XBox 360 because the frickin' remotes of both devices turn on/off the other!!!!! So annoying.

[GraS]

Ah crap, I take it all back. I renamed one of the files and stuck it in a folder close to the root and the stupid thing worked on the xbox. I guess the xbox just isn't very tolerant of long file names on uPNP shares!