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[TZZDC]

I'm one of the many people that's had problems with the DIR-655 after the 1.3x firmware cluster ****. Prior to this patch the router was top notch, head over heels above and beyond what Linksys put out (in my eyes Linksys was the bottom of the companies to buy a router from). Like many I've played with the settings, disabled DNS, DHCP, a boat load of settings.. heck even re flashed the 1.32 firmware which supposedly fixed issues with 1.31 and that didn't help. Due to the companies r.e.t.a.r.d.e.d ignorance decided to release firmware that obviously was faulty for a lot of people so I'm asking that D-Link make the effort to refund at least some money for screwing up (with no fault of the end user) the routers of quite a number of people.

I finally went with your competition a NETGEAR Wireless-N 300 router and what do ya know my random disconnects resulting in having to reset the router have vanished completely.

Sorry D-Link but I provide too much IT support locally to safely recommend products to my clients knowing a possible upgrade that could add/improve features and fix bugs can result in basically chucking a $120 router to the trash not to mention result in a lot of hair pulling and jeopardy of my reputation of recommending products.

[ozzed3]

I don't know where you live, but the 1.31EU beta fixed all my problems. I was also one of those who was ready to throw my router out the window.

[ryan200]

i had some issues and then i upgraded to this firmware ftp://ftp.dlink.com/Gateway/dir655/Beta/Firmware/dir655_fw_132b09NA_beta.zip

i actually see there is a newer beta firmware but i am tired of being the guinea pig i think i will just stick with what works

[foxium]

Try http://www.dlink.ca/support/ 

[EddieZ]

Dlink maybe doesn't refund, but retailers do. As with all issues you need to go back to your retailer first. Dlink technically and actually did not sell you the device.

[ironic77]

Many companies offer refunds or at least offer to fix or replace within a reasonable period.  Also, a return to a retailer still counts against the company as a return.  Retailers typically don't want to stock products from companies with high return rates.

Nevertheless, how many companies have such awful support that they have to put their refund policy on the front page... not even as a link, but as a large notice taking up almost 1/4 of the page?

[EddieZ]

Many companies offer refunds or at least offer to fix or replace within a reasonable period.  Also, a return to a retailer still counts against the company as a return.  Retailers typically don't want to stock products from companies with high return rates.

Nevertheless, how many companies have such awful support that they have to put their refund policy on the front page... not even as a link, but as a large notice taking up almost 1/4 of the page?

This does not qualify as ironic... and as to the boards intentions: how do you think this remark helps people with an issue?

sorry: -10

[PeterJvM]

And how does this help? FANBOY

This does not qualify as ironic... and as to the boards intentions: how do you think this remark helps people with an issue?

sorry: -10

[Lycan]

I'm locking this thread. The reason should be obvious.

This forum will not be used for personal bickering and petty infighting.

-Lycan.

[TZZDC]

It's ok I didn't mean to start any personal back and forth between people on here but seriously how do you go from a perfectly awesome router (yes linksys was that bad) to something thats going to eventually end up in the impeller of my honda snowblower?

I've tried the various beta's besides 1.33beta and somewhere in the firmware its flawed either indirectly clashing with comcast's modem or because of some fluke "O" where there should be a "0" in the code. Either way I really liked the router and I feel deceived that I forked out $130 bucks on something that a company later screwed up with updated firmware and no way to downgrade (especially no way to downgrade). The fact that 1.30, 1.31, 1.32 all had the exact same issue (random lockups causing me to pull of the plug reset, DNS issues with url lookup but gaming is somehow unaffected (prob a tcp vs udp issue)) is just sad to see.

As for the retailer option I doubt I have the receipt (been probably a little over a year) and its been way over the 14-30 days most accept returns on electronics.

[Cobra]

As for the retailer option I doubt I have the receipt (been probably a little over a year) and its been way over the 14-30 days most accept returns on electronics.

I suppose you did not register either so there is no record for D-Link.

I don't think it is the comcast modem as I have comcast without issues of any kind from the router.
Mine is SB5120 I purchased myself.

You could still try to call D-Link and see what they want to do.

800-326-1688 ext 6314