Okay, I have called dlink support yesterday and they gave me a Reference #ALR400781781. Here is what we have discussed. I ran the whole scenario down with what is causing my issue with the shareport utility and DGL-4500. They told me to go into the router configuration page and make sure that the multicast stream was " checked " enabled, which is was not at the time, so I went ahead and enabled it by placing the check into the box and selecting "save settings" and then do a " reboot ". After we did the reboot they mention if windows 7 was able to allow the shareport utility into windows firewall, so we check to see if that was an issue....I opened up windows firewall and looked under the " inbound rules" and they told me to look for the two " SharePort Utitity " rules and the one " SXUPTP " which they were there. Once located they responded back and told me to select the Properties of each rule pertaining to the shareport utility and to go to the Advance Tab and under the Profiles section they asked what was enabled by a check in the three boxes, "Domain.....Private.....Public" I told them only one box checked and that was the Private box. So, they told me to put a check into the "Public" and hit the Apply button. Doing so for the other two inbound settings the same. Then after we have configured the windows firewall. We went into the infamous " SharePort Utility " to check for settings as well. They then tell me to select the " Options " button that looks like a "wrench" in the shareport utility. So I did, and to choose the tab " Search For Device Servers " and put a check inside the box that is labeled " Enable broadcast addresses " and use this address: " 192.168.0.255 " and click on the " Add button " and choose Apply. After we gone through all the configurations they said to go ahead and insert the external hard drive into shareport utility in the back of the router making sure it is plugged in all the way and to test out the connection between the router and the external hard drive. The router and storage drive was connected successfully (yesterday) , and so the Technician and I parted ways.
Leaving in a state of mind thinking everything is working flawlessly now! I was wrong. Today March 2, 2010 is a new day. I started up my computer and felt like backing up important data onto my external hard drive. I started up the infamous " SharePort Utility " to connect to my back up drive. And what do you know.....It is not connecting once again. I keep getting the " Available " status in the sharepot utility. So wanted to make sure if the router settings running fine, so i checked the Time on router and I found that the time settings is correct. At least one good thing is working!!! Now I'm going to call back Dlink support, and let them know of my situation at hand.
Okay that was a quicky !!! I called them back and let be aware of my issue that I have recently obtain on a new day. They told to me to do quick reboot on my desktop and to take the power cord out of the router for 1 minute and to plug it back into the router and log back into windows and run the shareport utility to connect to the storage device and it worked successfully once again.
I guess I will have to wait till the next update of the firmware for the shareport utility and or dgl-4500 updates....Over all I think the router is running fine without the shareport utility....but it seems to be a big issue for everyone.
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Topic: DGL-4500 Shareport Utlity Connection. (Read 15204 times)