Print

Please login or register.
1 Hour 1 Day 1 Week 1 Month Forever
Login with username, password and session length

[emcee2]

Hi.  I've had my DNS-323 for about a year.  First on a XP install, now on Windows 7.  Connected to a DLink Dir-825.  Was working fine - I really wasn't using it much for anything other than Memeo backup destination.

This morning... lots of disk activity which seemed odd, but I could not connect through Windows.  Then I could not connect through web interface.  Powered off... tried again, same thing.  Ultimately after a few attempts I was able to get in through the web interface.  But that access was and is intermittent.   The LED on my router is not on solid, neither is the network LED on the NAS.

I was physically moving things around the other day (tidying up the office installation after a recent move) and so I changed network cables, then the port on the router.  I have rebooted everything.  Same problem(s) occurring.  The NAS is not even registering in my router's list of devices...

I pulled the drives out at one point in an attempt to thwart any damage (though who knows what transpired before I woke up this morning).   The device seems to boot but again random connectivity through the web interface.  I also managed to get firmware v1.08 installed (successfully) at one point but still the problem(s) continue.

So, do you think the unit has just gone bad?

[gunrunnerjohn]

Sure sounds like it's dying!

[emcee2]

An update: I took the unit to work and hooked it up to Linksys different router and a different computer (the router is not connected to the internet).  I don't have drives in the unit, but it seems to be working just fine.

So, what's different.  I used a different power cable to connect to the power block.  The router has assigned a different IP address than at home.  The temperature is running around 90°F at the moment.

The first 2 should not matter.  The temp thing has got me suspicious...

Anyone with temperature issues?

[gunrunnerjohn]

90F doesn't seem unusual, mine is 96F currently and it's drives are spinning.

[emcee2]

I should have elaborated... the unit is routinely running at about 115°F with 2 drives in it when it is at home.  And I didn't pay attention to the fact that the new installation location was (on a shelf) not far from a household heating vent.  Even still... it's not like the unit would have reached the kind of temperatures that should be causing problems.

Regardless... more weird things... as I mentioned above, the unit worked when I hooked it up to different router at work, but now back connected to my DIR-825 at home it is "dead" again.  Ping doesn't work at all (no response).  I see the network light flash ever so often on the DNS-323, but then nothing.  Guess it is time to bring the router home from work and try it here...  maybe there are issues with the DIR-825 too... ??

[gunrunnerjohn]

I presume you tried a different port on your router?  Perhaps test that port with a computer connection to see if you have a router port problem?

[Wiggs]

DO you have a different router/switch at home to try?  It sounds like a router problem if it works at your office. 

Did you reset your router to factory defaults and try that?

[emcee2]

Well... this just keeps getting better.
So, I have managed to determine that the DNS-323 works just fine, so long as it is not plugged in to my DIR-825 router.  Brought an older linksys router home from work and swapped the network over and now all is hunky dory.  I do recall doing a firmward upgrade to the router not so long ago but AFAIK everything was just fine after that for many days.  Very, very strange.

When I plug in the network cable to the DIR-825 the DNS-323's network status light goes off except for the occasional pulse.  It is like the router is occasionally trying but not getting through..

So, I guess I should go really move my comments/questions over to the DIR-825 forum.  The extra special part of this is that both the DNS-323 and DIR-825 are just past their 1 year warranty.  Time to phone tech support up and see what I can do.

Thanks,

[emcee2]

Ok... Finally... I found something that gets the DNS-323 working with the DIR-825.  I went in to the Network speed settings of the DNS-323 and switched it to 100 Mbps instead of "Auto" and now it connects just fine to the D-Link router.

So, I still don't know if the issue is the DNS-323 or the DIR-825, but it's a start!

[gunrunnerjohn]

I'd get a gigabit switch and put it in front of the router.  Connect all the equipment, including the router, to the switch.  This gives you gigabit on the local network, and still allows you to connect everything to the Internet through the router.

[emcee2]

I'd get a gigabit switch and put it in front of the router.

Hmmm.  Not quite sure I follow you there... Are you saying that my DIR-825 router won't have Gigabit capability unless I stick a Gigabit device between the cable company modem and my router?  In other words, do I have to have that switch in there to "translate" the network to 1000Mbps service?

Regardless, you raise an interesting point.  Before I recently moved I was sharing a DSL connection - and I had a (D-Link) Gigabit switch installed between a DSL modem and two routers (the upstairs neighbours' router and mine downstairs).  When I moved I didn't bother putting the switch back into the circuit as it seemed redundant - I figured the router would be automatically configured to provide 1000 Mbps service.

I'll try your suggestion out... Thanks!

[gunrunnerjohn]

It's likely the router doesn't support jumbo frames, the DIR-655 apparently doesn't.  So, the switch will allow you proper networking.

In addition, since it's having a problem connected directly to that router, isolating the router through the switch may solve that issue.

[emcee2]

Hi gunrunnerjohn,
earlier you mentioned "Connect all the equipment, including the router, to the switch."  Do you mean run everything to the router and then through the switch, or did you mean connect items to the switch independently?

I've now at the point where I'm not sure what to do next.  I've gone through downgrading the firmware on both the NAS as well as the router to various previous levels (each time restoring to factory defaults) and there seems to be no combination that works.  So I've brought them both back up to current (non-beta) firmware revisions.  Regardless, the NAS only works when connected to my older Linksys router, which is running at 100 Mbps.  One thing I have noticed is that when I connect the NAS directly to the gigabit switch it does not establish a connection there other (however I'm not sure what is happening with respect to the ip address).  That said, it makes me wonder if there is the fault really lies with the NAS.

[gunrunnerjohn]

Connect ALL of the devices to the switch, including one line from a router LAN port to a port on the switch.  Everything should be going through the switch.

[Tank_Killer]

Your router is a gateway, it doesnt need to have all your devices on it.  Gunner is suggesting you buy a switch and cascade it to your router.  Your topography would look something like this.

Cable/Dsl modem--->DIR-825 router---(one cable)----->Switch (any port)--------->DNS323
                                                                                                    --------->PC
                                                                                                    --------->PC
                                                                                                    --------->Whatever
                                                                                                    --------->Ect..