D-Link SharePort enabled Product Model:
DIR-825
D-Link Product FW Version:
1.13NA, 2010/01/21
Operating System being used (Windows XP?, Vista?, Win 7 32 or 64 bit, Mac OS 10.5 or 10.6, etc) including any Service Packs or 32/64 bit information:
Windows 7 Ultimate 64-bit Service Pack 1
SharePort Version:
3.1.0 R1 (SXUPTP Driver : 3.4.6.0)
USB Product (Printer, Disk Drive, or other device) Model and Driver Version:
Canon PIXMA MP-600
Describe the issue:
When trying to connect to the printer using the SharePort utility, the utility will somtimes go in an infinite loop try to connect and disconnect the printer. It first tries to connect which takes ~15 seconds (much longer than normal) then it turns the icon green saying it successfully connected, then it immediate disconnects the devices with an error message saying "Canon printer failed to disconnect properly", then it goes back trying to connect and the same thing keeps happening over and over again. The only solution is to reboot the router. After that it connects perfectly and stays connected. After a few days, you get the same problem again and you have to reboot the router.
Describe the steps to reproduce the issue:
1. Reboot the router
2. Connect the printer to the router
3. Run SharePort on your PC
4. Connect to the printer using SharePort
5. Wait a few days, the printer will be disconnected
6. Try connecting again
Expected: it connects
Actual: it goes into an infinite connect/disconnect loop.