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[jumpdawg]

My 510 upgraded to 1.08. Now I am having connect issues and need to know how to go back to an earlier firmware version. I tried to go back from the menu, however the 510 always states that the firmware is up to date at 1.08 and gives no further options to reload any firmware.

How do you go back to a previous firmware level?

This did not work for me to go back to another level:

Code: [Select]

USB firmware update instruction are located on the link below.
http://support.dlink.com/faq/view.asp?prod_id=2714&question=DSM-510
Thanks

[pmjobe]

I've got 1.08 A1 installed and I can't seem to rollback to version 1.02 to try the HDMI to DVI on my monitor...........any ideas?? Thanks

[ECF]

The firmware to roll back to 1.02 works only from firmware 1.07 with was the latest firmware when the issue was addressed then 1.08 was created for rev A1 and rev A2 to resolve issues. 

[pmjobe]

So I need to go roll back my firware to 1.02 again and you're telling me because I have 1.08 A1 installed I can't now. HOW then am I going to use this junk if I can't roll back to a previous firmware. Is there any way to do a factory Reset to the first installed firmware???  I need this fixed!

[jpchartier]

Hi ECF,

The version 1.08 doesn't want to be downgraded to v1.02.
Is there a way to reset completely the unit and then apply v1.02?


Thanks
JP

[ECF]

Downgrading firmware is not a supported function on the DSM-510 or any of our media extender devices.

[jpchartier]

Ok, I was answering your question regarding my previous post.

So, V1.08 cannot recognize my brand new Toshiba HDTV via HDMI and I cannot go back to V1.02.

I guess no hdtv for me via the dsm 510.

By the way, it took me a whole day to install a RJ45 from my pc to my upstairs tv to get the DSM wired.

Is there a V1.09 on the way adressing this issue?

Thank you.
JP

[ECF]

jpchartier

Are you using an HDMI to DVI converter as well? What Hardware revision is your unit?

[jpchartier]

No, hdmi both ways. H/W rev is A1.

[pmjobe]

I'm using HDMI to DMI, now what can I do, because I'm stuck at 108 A1 and need to back to 1.02
Why don't anyone just fix this issue instead of cutting out things that work in new firmware, doesn't make any sense. I need a fix for this problem, not watching my DSM510 until this fix comes out!!!!!!!!!!!!!!!!!

[ECF]

jpchartier

Did previous firmware work using HDMI with this same TV model?

pmjobe

I am very sorry but it seems to be an issue that cannot be avoided to allow HDMI to work properly for all the people using HDMI. I am very sorry for the inconvenience but DVI is not supported on this device.

[jpchartier]

Hi,
No, first try at HDMI, since the HDTV is brand new.
Thanks

[pmjobe]

jpchartier

Did previous firmware work using HDMI with this same TV model?

pmjobe

I am very sorry but it seems to be an issue that cannot be avoided to allow HDMI to work properly for all the people using HDMI. I am very sorry for the inconvenience but DVI is not supported on this device.

You told me in an earlier post that HDMI to DVI was supported with the 1.02 firmware, and now you tell me that it's not even supported by this device! What a bunch of junk. Not very good customer support when you're told 2 totally opposite things about a product..........When's the new firmware going to come out??? 108 is junk

[ECF]

This is not a supported feature of the DSM-510 but it has worked with the 1.02 firmware but there were also many other issues with this firmware using HDMI is why it was updated.

[kevinsmith121]

Please can you help me, I have a 510 and I have the HDMI compatibility issue. I have 2 TV's that use HDMI and I was happily using the device until I came across the firmware update feature on the DSM-510 I did it and I have lost HDMI. My problem is that I do not have a TV that accepts the composite cable so now I have no display.

I cant take the device back as I bought it over a month ago, YOUR FIRMWARE UPDATE FEATURE BROKE IT!! and after spending over an hour waiting and talking to YOUR technical support department all they could suggest was that I bought a TV that could use the composite cable. "You have to be joking!" I said, but apparently not - cold as ice the agent on the phone told me I have to buy a new TV!!!

WHY IS THERE NOT A RESET BUTTON ON THE DEVICE? Surely it should be a standard offering on a device where a customer can update firmware from the device itself in case it does not work. Your technical support department certainly seemed to think there was one, 10 minutes of my call were spent with them telling me to push the reset button, and me telling them there wasn't one - they seemed to be a surprised as I was! Please ca you explain my next optiom because as far as I am concerned YOU broke it - not me!

Kevin.