Sounds like maybe they found improper levels with your US SNR. That would be the one level you can see on your side. The fact that you even had someone looking at your logs at Comcast means either you found a competent Rep, were escalated to Tier 2 or even 2.5, or you know someone at the company. Comcast is good ISP overall if were talking infrastructure. There a bit tighter on the regulation then some others, but that comes from being the biggest kid on the block.
DOCSIS 3.0 can be a fickle beast. Even when your area is DOCIS 3.0 like mine, you still don't get as much monitoring on those bands as you do the DOCSIS 2.0 ones. Which means a storm can roll by, cause a problem, they fix it 90% but don't see the problem your having until months later.
But you said you havent seen T3 in your logs. So for the time being, I am going to say Comcast is in the clear. What about your router logs. What do they say at the time of the event?