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[FurryNutz]

Just curious if your ISP charges a rental fee for your modem? Some do and some don't. Mine does so I got rid of that soon as I found out I could get my own. I would look into getting the SB6120 if you can. For a $100, it's a great modem and seems to have room for growth. Over all I hope the issue was the surge protector and I would recommend if it maintains a connection, I would leave off the surge protector out of the network as to keep a good signal level between the ISP and your modem. This will help in troubleshooting later on as well. Remember KISS? 

[Trikein]

I think they include the rental fee in the service charge. As in you can't stop paying it. I agree totally in taking the surge protector out of the equation. Also, if your looking for a new surge protector, I highly suggest [ur=http://www.newegg.com/Product/Product.aspx?Item=N82E16842111078]this one[/url]. Its rock solid, high joules, and most importantly, isolated filter banks. That means when the PSU from your PC dumps a huge draw on it, it won't cause a noise spike on the power going to your modem. Thats a big cause of T3 and other transmit errors on modems. I have one I use souly for my network equipment. Best 50$ I have ever spent.

[Corpus]

You guys are truly awesome.  The world should have more guys like you on it. 

I have missed 2 call backs from Shaw today as they took to long and I had stuff to do.

I will try again tomorrow.

I am currently running Extreme Internet at $57.00 + 12% tax = 63.84

The Warp package is $107 + 12% tax a month = 119.84

The Nitro package is $150 + 12% = $162

I am a poor dude these days, I can barely afford the Extreme package.

Hmm, my next door neighbor is a Shaw tech I will ask him about getting a modem.  I will ask shaw technical services first though then resort to my contacts if they deny me. heh...

I don't pay a rental fee for my modem.. I wouldn't do that, I would buy it our right if they tried charging me a monthly fee.

9 1/2 hours up and running... Woot!

Trikein's last post... I used to mess around with audio engineering and crossing patch cables over power cables was always a no no.  Does that hold strong here as well?  Stands to reason wouldn't you say.  If you can keeping your network cables away from your power cables might avoid any "cross talk" or interference of any kind

Thanks for the suggestion on a different surge protector.  As it is now I won't be running my network through a surge protector anymore.

"Remember KISS?" ----> Right on your furryNutz my friend.

[Corpus]

Curious, what games are you fellas into? and are looking forward to playing?

Currently I play a lot of Bad Company 2. Years ago I used to be into Team Fortress Classic then Team Fortress, DOD, DODS, Counter Strike etc.. All the Valve games for that matter.

I personally want to play Brink http://www.brinkthegame.com/gate/?request=%2F, Battle field 3 (hopefully they remake BF2142 on the new BF3 engine. I also am looking forward to 2012 when Bioshock Infinite http://www.bioshockinfinite.com/ is released.  I love the Bioshock story and scripts.  Actually my favorite single player game ever.  Great voice overs. Portal 2 looks killer as well.

So yeah many up and coming games I will be fraggin on for sure.

Maybe we can get together for a round or 2.

Cheers.

Corpus.

[Trikein]

Wow, Canada is exspensive. We get 12 down, 5 up for 43$, 25down and 7 up for 53$ and 50 down, 10up for 100$.  But anyway, if your not having a issue with the 5100 after resolving the issue with the surge protector, I would say get a new modem is you can, but don't go nutz about it. I mean diagnostics are important to me, but thats because I keep a eagle on them because I am in the buisness. To the adverage user, as long as everything is working, they don't care.

As for what games I am playing:

Starcraft 2 (though not as much after the last patch)
Fat Princess (PS3)
Red Dead Redemption
Little Big Planet
Halo Reach

Yea, as you can see, I have a mixture of intense games with simpler games. Depends on my mood. I got really burned out from RPG and FPS in my teens.

[westom]

I used to mess around with audio engineering and crossing patch cables over power cables was always a no no.  Does that hold strong here as well?  Stands to reason wouldn't you say.  If you can keeping your network cables away from your power cables might avoid any "cross talk" or interference of any kind

 AC power is 60 hz - low audio.   Cable is high frequency radio.  The signals are so far apart in frequency as to be irrelevant.

  Both AC electric and cable must connect directly to the same earth ground where each enters the building.  Otherwise problematic voltages exist inside the building.  Not only do both wires carry different frequencies.  Problems currents on either wire are eliminated by connecting both short and direct to the same earth ground before entering.  Visually inspect for that common ground connection.

[JL6speed]

If it ever drops connections, also can try downgrading drivers to the earliest for your network cards / wireless cards.

I had some pretty annoying connection dropping issues a while ago when I 1st got my DGL4500. Flashed to 1.23 and still had issues. I downgraded my wireless to the earliest drivers available and it's been solid since *i think* or at least better than b4 (which was dropping connection every couple days.

I also recently switched to a wired connection in my room to test things out and it's been dropping pretty bad and I downgraded my LAN to the earliest drivers. That also fixed my issues too.

So just keep that in mind ~ don't always upgrade to the newest drivers. They sometimes break things when trying to fix other features you don't use.

[FurryNutz]

I'm currently into Halo Reach on XBL and most play on XBL. I do have Halo 2 on PC, Unreal Tournement 2003, All Diablo series and can't wait for Diablo III  I also have BCBF2 and COD: WaW loaded.

[Corpus]

Right on guys thanks so much for all your comments. 

Unfortunately the loss of connection happened again about 7 hours ago so yeah I am thinking I am having some sort of firmware issues as I wasn't having any problems until the last couple firmware updates. 

I agree updating your firmware doesn't always fix an issue cause other issues.  From what I have experienced in the past anyway.

Where would I go to get previous firmware releases?

[Trikein]

 AC power is 60 hz - low audio.   Cable is high frequency radio.  The signals are so far apart in frequency as to be irrelevant.

  Both AC electric and cable must connect directly to the same earth ground where each enters the building.  Otherwise problematic voltages exist inside the building.  Not only do both wires carry different frequencies.  Problems currents on either wire are eliminated by connecting both short and direct to the same earth ground before entering.  Visually inspect for that common ground connection.

Very professional answer Westom.Thumbs up. Can I assume your a electrician? If so, can we call upon your expertise later in these kinds of matters?

[Trikein]

Where would I go to get previous firmware releases?

Well you still don't know for sure its a issue with the firmware. I am more leaning to its the signal levels to the modem, which can change with a number of factors. Either that, the power to the modem, or the modem itself is dying. I cant think of anything that would make the router see the WAN connection disco. But if you want to back your firmware, try here. You cant go before 1.21 I believe, unless you do a hard firmware flash, which is a pain(That reverts it to the firmware it shipped with).

[Mogorain]

Motorola modems, and most cable modems I have ever delt with, don't have username and password. Just FYI as some good news. Also I know for a fact that the 5100 (unless the firmware was modified by the ISP to remove it) has that option. It will either look like...

Actually, the modem I have (an Ambit), does have a password to get into the config and logs.  Which is why I suggested it might have a "Login" somewhere in the corner.  I almost didn't see mine.    But good to know that's not standard.

[Trikein]

Hmm, wow. Have seen alot of modems and never came across one that has a password. Good to know. Thanks

[Corpus]

So I took my modem into exchange it which shaw technical support said they can do but the chick atthe counter refused to do it saying it wasn't compatible with the extreme service I have only with warp and intro. So she did give me a little newer modem the SB1502 but unconvinced I called shaw again when I got home. Another techi said yeah they can do that for me and said he would mail me the modem. But later left a message saying he made a mistake and confirmed that the extreme service is not compatible with the SB6120. 

So. I am crap out of luck unless I upgrade to warp.  Man that is a lot of cake for Internet. Extreme is expensive enough.

Now back to the new SB5102 modem, I have had one disconnect since connecting it yesterday.  When these disconnects happen all the lights on the modem remain on so I really think it is the router causing the loss of connections not signal loss from the modem.

I will be clearing the FW and reflashing later today.  Will let you guys know.

[Trikein]

Nahh man, the 5102 is much better then the 5100. The 5100 was litterly the first DOCSIS 2.0 modem Motorola made. Fallows by the 5101, 5102,5120,6120,5101U,6180,6580 I think is the line. Technically there wrong in saying the 6120 is not compatible. All DOCSIS is backward compatible.<Edit out a whole bunch of stuff here on how and why> Basically they probably don't have a way to capp the bandwidth, which actually happened here in alot of areas when DOCSIS 3.0 first rolled out. Thats why the 6120 became so popular. You could pay for the lowest plan, get the 6120, and get simular performance of the higher plans. The ISP smarted up soon enough though. So now they either don't allow the 6120 unless you have the plan, or they implemented a method to cap it.

But yea, 6120 is great, but you did very well to upgrade to the 5102, if for no better reason you should (I hope) be able to see the signal levels and logs now. Sorry we put you through so much red tape.