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[Blackdog]

I have been looking at buying one of these routers, but have see alot of people complaining about reboots. Cnet reviews it as being a problem.  Is everyone having these problems or just a select few.

[Blackdog]

Is this forum not a dlink monitored forum.............dlink is not going to chime in and give me an update on these isuues I have been reading about. I just bought a DIR 615 and it is having blocking packet isuues.......You think I am going to go out and buy another one and they will not give me a reply..............LOL I guess this one will be returned and I will move on..........I have been on the phone to maney times with Dlink to try and resolve issues  and it is a no go...........I figured it out myself..............but they need to have better support .......I will be returning this one and  not be buying a DGL-4500.....Thanks for giving me a respnse D-Link..

[MLevesque]

Is this forum not a Dlink monitored forum.............Dlink is not going to chime in and give me an update on these issues I have been reading about. I just bought a DIR 615 and it is having blocking packet issues.......You think I am going to go out and buy another one and they will not give me a reply..............LOL I guess this one will be returned and I will move on..........I have been on the phone to many times with Dlink to try and resolve issues  and it is a no go...........I figured it out myself..............but they need to have better support .......I will be returning this one and  not be buying a DGL-4500.....Thanks for giving me a response D-Link..

When asking for help, generally it is best policy to not insult or insinuate that you will not buy Dlink Products anymore. 

As to the reboot issue, perception is key.  Remember that, in general, people are more inclined to give a bad review than a good review.  When all is working properly they generally will not take the time to give an adequate review.  When things are bad, of course they are going to rant and make it known that they were wronged or fouled.  It is simply a mechanic of social behavior.

The DGL-4500 is an excellent router, BTW.  And as to support, if your tone was the same as your post, it is probably why your calls ended with little help.  Technicians need important information about the network you setup.  If you fail to provide critical information, you are likely, also, to get bad support.  They base their assistance on the information YOU provide.

In this case, you did a bit of research and found a few bad reviews.  Great, but like a support call, did those reviews have all the information needed?

There are many reasons routers can reboot.  Some the fault of the router, and some the fault of the network/power infrastructures.  If you have read any of the other posts in this forum where Dlink is helping the customer, you should note that either A: the required information is posted or B: Dlink asks for more information.

You will find that other companies are just as rough on support when lack of information is provided.

Just my two cents.

[Puffnstuff]

Well if you think buying a linksys will be better then I have some bad news for you as do many people like those over at linksysinfo.org.  Tons of problems being reported with all consumer grade model routers.  That is what brought me back to d-link.

[Blackdog]

When asking for help, generally it is best policy to not insult or insinuate that you will not buy Dlink Products anymore. 

As to the reboot issue, perception is key.  Remember that, in general, people are more inclined to give a bad review than a good review.  When all is working properly they generally will not take the time to give an adequate review.  When things are bad, of course they are going to rant and make it known that they were wronged or fouled.  It is simply a mechanic of social behavior.

The DGL-4500 is an excellent router, BTW.  And as to support, if your tone was the same as your post, it is probably why your calls ended with little help.  Technicians need important information about the network you setup.  If you fail to provide critical information, you are likely, also, to get bad support.  They base their assistance on the information YOU provide.

In this case, you did a bit of research and found a few bad reviews.  Great, but like a support call, did those reviews have all the information needed?

There are many reasons routers can reboot.  Some the fault of the router, and some the fault of the network/power infrastructures.  If you have read any of the other posts in this forum where Dlink is helping the customer, you should note that either A: the required information is posted or B: Dlink asks for more information.

You will find that other companies are just as rough on support when lack of information is provided.

Just my two cents.

Well I am glad you give me your input. I have not been back here since I posted as I did return my router. I read alot of reviews etc before I purchased. As I always do. The problem I was having could not be resolved at the support level. I had to resolve it myself. I just figure the people answering the phones should know a little more. The price we are paying for some of these routers must include support. I actually had a 9.00 router that worked the very best at the time and thought I would try to update. I plan on updating again some day as alot of my hardware came standard with N wifi and I should be taking advantage of it . I was just a little worked up that day after being on the phone for I mean hrs. There are posts on this forum with the problems I was having and they have never been answered or resolved as of today . But I am always reading and looking and am pretty near ready to make another purchase . What I will buy is still in the air. Have a good one Folks

[Lycan]

The fact is that not all routers will work in all environments. The very nature of wireless data transmission is ****e to issues with the home environment. Take that and add the fact that 90% of people around you are likely to have their own 802.11b/g/n or other 2.4ghz wireless device then you're just baking a recipe for trouble.

Reboots are often the sign that the area of deployment is flooded with other 2.4ghz wireless devices and our unit is trying to compensate for this crowding by changing channels etc.