Here are some of things you need to try to solve the problem. First power down the modem for at least five minutes. This is to clear the cache on the modem. Also log into the router and clone the pc mac address under the Internet-Manual configuration. Power up the modem and click on the status page to verify if the router pulled a WAN IP address. Second, if the router did not pull an IP address, please contact your ISP and ask them to Provision the modem.