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[Verti]

Today, I got a great deal on the DGL-4500 on base.  They were having a sale, it was supose to be 169, but got it for 69.

Enough of that, on to the problem.  I was replacing a 2 1/2 year old, DIR-615 with this.  Example, playing EQ2, my ping was in the 180 range.....ventrilo was in the 40-50 range.  After I "upgraded" to the 4500, my ping went to 300-400 in EQ2 and 150-300 in vent.  I added a gaming profile for EQ2, nothing for gamefuel yet......but do I even want too?  

I am hardwired on my gaming PC, and wireless on my other 3 laptops.

Anyone have this problem?

[FurryNutz]

What FW is currently loaded on the router?
What ISP service do you have DSL or cable?
ISP modem stand alone or built in router?

IS EQ a PC or game console game?
I would try with out any gaming or gamefule to start.

Then try gamefuel and see. Review the gamefuel sticky for setting it up. There for PS and XBL however you can use them for other games too.

[Verti]

FW:  1.23

ISP:  Cable - Baja Broadband 10/1

ISP modem + VOIP modem.  No router built in.

EQ2 - PC

I have tried with gaming mode, and gamefuel in all settings. 

[FurryNutz]

get the same pings with out using gaming or gamefuel?

Was v1.23 already loaded on the router?
What HW version is this router?

I presume you are wired to the router?

What is this ISP modem and VoIP modem? Make and model?
Make sure the cables are in good working condition, try swaping out others. Keep the lan cable between the ISP modem and the router as short as possible. I use a 1 footer here.

The ping time is primarily dependant upon the path your connection uses to the server. More hops and more distance results in longer ping times.

Make sure your router and all connected network cards are set to your Internet service provider's recommended MTU. Also tune your system's network stack for the ISP network.

SG TCP Optimizer is a good place to start for Windows systems.

http://www.speedguide.net/downloads.php

[Verti]

It does get a "little" better with gamefuel on, but not much.

I loaded 1.23, it came loaded with 1.21.
HW version: A2

Yes, I am wired to the router.

The ISP modem is both, ISP and VoIP.  It is an ARRIS TM602G.

Everything has been configured, and nothing is really different from my previous router.

I understand the whole ping, routing etc.  What I dont understand.....a 2 year old d-link "cheap" router still has a better ping than this.  I switched out 5 times last night testing and the 2 1/2 year old DIR-615 had a lower pings every time. 

[FurryNutz]

There could be some compatability issue with the newer router and the Arris modem. I have seen some issues with these newer ISP/VoIP modems. I haven't had a chance to test out on first hand however a buddy of mine had this same setup last year and actually could not get the router to work well. The router was dropping the connection. He actually took the Arris out and installed a Motorola SB6120 and reconnected the 4500 and he's been happy since. Any chance you can try a different ISP modem to test? If not, Can you test this router on someone elses network for a test that had just a standard ISP Modem, DSL or Cable?
How are you determining the pings? Speedtest.net?

Trying to help you narrow down the issue here.
You got a great deal on this router...I wish I could have bought mine for that. There any left? LOL

[Verti]

I have an older Motorola modem around here somewhere, and I will get my ISP to swap out the macs and go from there.  It doesnt have the VoIP built in, but at least it will give me a chance to test it out.

I have used speedtest, simple CMD pings, ingame latency pings......everything is higher. 

As for buying it cheap, they put it on sale in the Post Exchange.  When they did, they marked it for 69 vs 169.  I was the first one to buy it, and they said since that was the "posted" price they would honor it.  As soon as I walked away, they changed the sign.  Must have been my lucky day!

[FurryNutz]

Ya man, you got a steal. Wish they were still at that price. LOL Your lucky. Let us know if the motorola modem works.

[Hard Harry]

Hmm, off the top of my head I would the fallowing are the most likly cause:

1. The advanced DNS feature is giving you a different IP for the domain you are pinging and that IP is further away.

2. The router is giving a lower priority to ICMP packets you are using to test with.

3. There is latency some outside of your LAN that is unrelated to your new hardware.

And this is how I would test for those three possibilities:

1A. Perform a trace router. Start > Run > CMD > Tracert [insert ip or domain]. Compare with the DGL to direct to the modem. Different?
1B. Turn off Advanced DNS and see if there is any improvement.

2. Previous test should also show this. If you see the latency spike on the first two hops, then thats the router. Doesn't mean its effecting performance. Do you know how to test with TCP?

3. Again, the previous test should show this. If the spike is at the 4th or 5th hop, then its outside your controll. If its still in your ISP's network, I would say contact them, but realistically, they probably won't do anything. 

Questions:
1. Do you actually see performance decreases? Do you get lag during the game? I don't just mean a ping rate, do things actually lag. IE Slow mo, time skip, game boots, etc.

2. Any problems with your phone?

3. Any problems with other high priority traffic? Stream video or music?

[LookIntoMyEyees]

The Dgl 4500 comes with "Advanced DNS" Disabled by default, no need to disable it. I would try and help but you guys got it covered like always

--
Chris