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Author Topic: Looking for some help on this... DGL-4500 FAILS EMAILS  (Read 29927 times)

FurryNutz

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Re: Looking for some help on this... DGL-4500 FAILS EMAILS
« Reply #15 on: September 22, 2011, 04:36:06 PM »

Ya, why not use both routers?

Not to get off-track with your email issue but you turned off the wifi on your 4500 and use a DIR-625 wired to the 4500 as your AP/wifi?  Am I understanding this correctly?
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Hard Harry

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Re: Looking for some help on this... DGL-4500 FAILS EMAILS
« Reply #16 on: September 23, 2011, 12:09:54 AM »

Hope this helps as well...

From Email Address      : me2@gmail.com
To Email Address         : me1@gmail.com
SMTP Server Address   : smtp.gmail.com
SMTP Server Port        : 587 (using either 587 or 465 does nothing)
Enable Authentication  : Checked
Account Name            :me2@gmail.com
Password                  : mypass
Verify Password          : mypass

i'm very much a perfectionist with my electronics... it would send me psycho to not triple check something at least twice.

Theres your problem right there. Your trying to send email through smtp.gmail.com on port 25. Even though the router allows for authentication on the outgoing, it is not secure authentication, which is 587/465.

Start > Run > CMD > Telnet > Open smtp.gmail.com 25

See how it doesn't connect? Now try

Start > Run > CMD > Telnet > Open smtp.gmail.com 587

Long story short, the TO email can be a gmail account, but the from and SMTP need to be your local ISP SMTP server. Or, if you don't/can't have a email address with them, you can ask your ISP if they have a open SMTP relay server.

And by the way..this was in the Gmail instructions. Maybe....you might want to use some Google with that Gmail? ::grin::
« Last Edit: September 23, 2011, 12:33:04 AM by Hard Harry »
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Kamikazi2142

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Re: Looking for some help on this... DGL-4500 FAILS EMAILS
« Reply #17 on: September 23, 2011, 06:54:33 AM »

@kargo27: i am using both routers, the DGL-4500 fails and locks up when using its Wifi, thus i use the DIR-625 as a Switch/AP, this has easily resolved my WiFi issue, and since then i have not had any Router Fails with the DGL-4500, aside from this email thing.

@Hard Harry: i understand the logic behind this, however, if that were the case then my Thunderbird client would not connect to the Gmail smtp server.  as you can see in the log i posted on first post, the router is receiving a command (not sure what to call it) to send info to 192.168.0.4, however, there is no 192.168.0.4 on this network.  the Netgear i set up to be another Switch for a roommate is 3, not 4.

i'll look into this extra information from Google, but i feel it won't help, Thunderbird connects just fine, so why should it be any different using the same settings?
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1x DGS-1005G
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Hard Harry

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Re: Looking for some help on this... DGL-4500 FAILS EMAILS
« Reply #18 on: September 23, 2011, 07:13:36 AM »

I was only teasing about the Google. Fair play and all that. :-)

Something to keep in mind though, the router isn't sending through your PC. Its not even touching your LAN. It goes through your WAN. You can turn off and disconnect every PC in your network and it will (when properly configured) still work.

As for your Thunderbird Client, that works because it IS using SSL/TLS. It does by default when you choose a IMAP for incoming. So your Thunderbird is using TLS and the router can't use TLS, and thus it doesn't work. If you don't believe me, try setting your SMTP port to 25 and turning off TLS and see if it works.

Finally, the 192.168.0.4, I don't know. I don't know enough about how your network is setup, but it doesn't have anything to do with the ability for the router to send out logs.
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Kamikazi2142

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Re: Looking for some help on this... DGL-4500 FAILS EMAILS
« Reply #19 on: September 23, 2011, 07:26:32 AM »

ok so...
gmail is wrong when they say i must have either SSL or TLS set up?

and if so, then why does the router have "Use Authentication" in its settings for the Email?

i've tried either TLS and SSL

gonna try out your idea, but am pretty sure it won't work.
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Ubee DOCSIS 3.0 Cable Modem
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1x DGS-1005G
DIR-625 {converted to Switch/AP for wifi

Kamikazi2142

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Re: Looking for some help on this... DGL-4500 FAILS EMAILS
« Reply #20 on: September 23, 2011, 07:29:34 AM »

same problem, fails upon sending.

[INFO]   Fri Sep 23 07:29:23 2011   Failure sending log email - try again in 2 minutes
[WARN]   Fri Sep 23 07:29:23 2011   SMTP client failed to send email
[WARN]   Fri Sep 23 07:29:23 2011   SMTP failed during sender/recipient dialog
[INFO]   Fri Sep 23 07:28:53 2011   SMTP (Email) server smtp.gmail.com is at IP address 209.85.225.108
[INFO]   Fri Sep 23 07:28:53 2011   Sending log email after administrator request
« Last Edit: September 23, 2011, 07:31:21 AM by Kamikazi2142 »
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Ubee DOCSIS 3.0 Cable Modem
DGL-4500 {wifi disabled
1x DGS-1005G
DIR-625 {converted to Switch/AP for wifi

Kamikazi2142

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Re: Looking for some help on this... DGL-4500 FAILS EMAILS
« Reply #21 on: September 23, 2011, 07:35:17 AM »

here are some more magically created subnets that are not making any sense to me...

[INFO]   Fri Sep 23 07:33:45 2011   Blocked incoming ICMP error message (ICMP type 3) from 139.195.192.222 to 75.139.194.161 as there is no UDP session active between 75.139.194.161:46883 and 192.168.1.114:37655

[INFO]   Fri Sep 23 07:33:36 2011   Blocked incoming ICMP error message (ICMP type 3) from 180.247.53.143 to 75.139.194.161 as there is no UDP session active between 75.139.194.161:46883 and 192.168.1.68:43723

[INFO]   Fri Sep 23 07:33:33 2011   Blocked incoming ICMP error message (ICMP type 3) from 79.53.112.16 to 75.139.194.161 as there is no UDP session active between 75.139.194.161:46883 and 192.168.2.3:57203
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Ubee DOCSIS 3.0 Cable Modem
DGL-4500 {wifi disabled
1x DGS-1005G
DIR-625 {converted to Switch/AP for wifi

FurryNutz

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Re: Looking for some help on this... DGL-4500 FAILS EMAILS
« Reply #22 on: September 23, 2011, 08:17:14 AM »

Just for giggles, I set up the email logs last nite...
Used my ISP email address as the From Sender.
Used my web based email address as the recipient.
Used my ISPs SMTP email server address, not googles.
used port 25.

Use no authentication.

Got 2 log emails at my web based address from the router.
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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

Kamikazi2142

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Re: Looking for some help on this... DGL-4500 FAILS EMAILS
« Reply #23 on: September 23, 2011, 09:01:12 AM »

lol i just finished setting up that, idk why there is an option for the "Use Authentication" if the router doesn't support any.

i managed to get my logs FINALLY.

hopefully the next update will support SSL, thats the only thing holding this back from utilizing web based emails.  i looked into it, and the "Use Authentication" is unencrypted therefore, useless.

@D-Link: may as well remove the whole authentication options if you won't add any encryption type.

to everyone here, i apologize for the headache, i was misled by the options at hand, therefore, was completely brain dead on the matter.  I greatly appreciate the help and advice.  now this router is boasting a perfect 10.

lol, is your DGL4500 dropping connection? look at my network, see how to set up and 100% up time.
eventually i'll have a diagram up on how my network is. (on my website)
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Ubee DOCSIS 3.0 Cable Modem
DGL-4500 {wifi disabled
1x DGS-1005G
DIR-625 {converted to Switch/AP for wifi

kargo27

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Re: Looking for some help on this... DGL-4500 FAILS EMAILS
« Reply #24 on: September 23, 2011, 09:10:59 AM »

Kami, congrats! 

Glad you got it figured out. 

BTW, that sucks about your 4500's wifi failing.  Could it be a hardware issue?  Is it under warranty?  Send that beyatch back if it is, you shouldn't have to do that work around.  You paid too much for that router.

Don't be a stranger here, we have some good, knowledgeable guys here in the 4500 forum. :-)  You know your stuff as well and would be a great addition.
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FurryNutz

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Re: Looking for some help on this... DGL-4500 FAILS EMAILS
« Reply #25 on: September 23, 2011, 09:19:08 AM »

I think Authentication is only used for mail servers that require that to send everytime. Usually ISP emails don't, and are fairly open from my experiences. Glad it's working now.

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Hard Harry

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Re: Looking for some help on this... DGL-4500 FAILS EMAILS
« Reply #26 on: September 23, 2011, 09:45:56 AM »

No problem my friend. The reason I knew was I get similar questions every day at work.

FYI though, there is a difference between authentication and secure authentication. Not sure how much you want me to go into it, since you already fixed the problem, but yea, here is a small break down.

Simple mail transmit protocol (SMTP) is used to transmit mail over the web, much like HTTP is used to transmit web traffic. It can work on

25: No encryption of the password, and may or may not require authentication.

465: SSL encryption, so requires a password(authentication) to encrypt.

587: TLS encryption, also requires authentication.

To further complicate things, TLS is backwards compatible with SSL, so many times 465 and 587 can be used interchangeably. Though if you happen to have a older server, which isn't TLS compatible, and your trying to use 587, you might have issues. Furthermore, there are plenty of reason to use authentication without encryption, since encryption adds to the protocols overhead and can cause issues with AV (since TLS authentication server can timeout between initial handshake and scan of outgoing email by your AV). Think of "Authentication" being the password, and encryption being how that password is transmitted. Make sense? If not, i haven't slept in a day or two. :-)
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Kamikazi2142

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Re: Looking for some help on this... DGL-4500 FAILS EMAILS
« Reply #27 on: September 23, 2011, 10:00:44 AM »

@kargo27: its been a persistent bug for the DGL-4500, i bought mine almost 2 years ago, and ever since the 1.2XNA updates it has been struggling with its wifi.  I came to the conclusion that having more than 3 Clients Wirelessly connected to it confuses it, and it just give up the fight.  I had tried persistently to fix the wireless issues with it, but gave up and wired the house with CAT6 for a seamless Gigabit network.  later on i decided to search for ways to add another router within the same subnet, and found it, and now from a different router, i have Wireless again, and in same subnet too.  

@FurryNutz i originally was trying it that way, but it kept getting denied due to inappropriate encryption.  I don't know what its encryption is, but it clearly is not SSL or TLS/STARTTLS.  

@Hard Harry: get some rest bro, from what i understand Gmail requires Authentication of SSL and above, am unsure of other providers, but i feel that SSL should be added in the next FW update for this router, heck it should have been in there from the get go, but i suppose that would be too hard.

thank you everyone for the help, its not quite what i wanted, but it will do.
got one last question for you guys before i consider this case closed, does Dlink make Cable modems? like just the modem, not converged "poop" a stand alone modem for Cable, and if so is it DOCSIS 3.0? with a Gigabit WAN port?
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1x DGS-1005G
DIR-625 {converted to Switch/AP for wifi

JavaLawyer

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Re: Looking for some help on this... DGL-4500 FAILS EMAILS
« Reply #28 on: September 23, 2011, 10:04:51 AM »

Wow. . . after my last post yesterday I checked back and almost 20 subsequent posts were logged here + issue resolved?  I'm late to the party. :)
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FurryNutz

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Re: Looking for some help on this... DGL-4500 FAILS EMAILS
« Reply #29 on: September 23, 2011, 10:14:18 AM »

Dlink makes a DCM-202 modem however it's not DOCSIS v3 I believe. I recommend the Motorola SB6120 though if you have access to one.


@kargo27: its been a persistent bug for the DGL-4500, i bought mine almost 2 years ago, and ever since the 1.2XNA updates it has been struggling with its wifi.  I came to the conclusion that having more than 3 Clients Wirelessly connected to it confuses it, and it just give up the fight.  I had tried persistently to fix the wireless issues with it, but gave up and wired the house with CAT6 for a seamless Gigabit network.  later on i decided to search for ways to add another router within the same subnet, and found it, and now from a different router, i have Wireless again, and in same subnet too.  

@FurryNutz i originally was trying it that way, but it kept getting denied due to inappropriate encryption.  I don't know what its encryption is, but it clearly is not SSL or TLS/STARTTLS.  

@Hard Harry: get some rest bro, from what i understand Gmail requires Authentication of SSL and above, am unsure of other providers, but i feel that SSL should be added in the next FW update for this router, heck it should have been in there from the get go, but i suppose that would be too hard.

thank you everyone for the help, its not quite what i wanted, but it will do.
got one last question for you guys before i consider this case closed, does Dlink make Cable modems? like just the modem, not converged "poop" a stand alone modem for Cable, and if so is it DOCSIS 3.0? with a Gigabit WAN port?
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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.
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