Finally got the modem up and running seems like Shaw was busy for the day. Anyways I'm trying to reconfigure the QoS stuff for xbox live/psn but seems like the Cisco setup offers me: Filter, Forwarding, Triggering and DMZ.
I'm assuming I would use the Triggering page since I have more than one xbox going online and I've also made sure that UpNp is enabled.
EDIT: this is going to be a bit more confusing than I thought the Xbox is reporting my NAT is now moderate instead of open. It used to be strict but that was due to a port forwarding rule which I've removed.